Manager On-Duty, Ramp Services

Jobtailor; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Seattle is seeking an experienced Ground Operations Supervisor to oversee ramp operations, marshal aircraft, manage baggage handling, and coordinate with ground crews to ensure on-time turnaround.

You will lead a team, monitor safety, ensure FAA compliance, and report incidents, while training staff and maintaining clear interdepartmental communication.

Qualifications

• 3 years of experience in ground operations or ramp services, with at least 1 year in a supervisory or leadership role.
• Understanding of ramp operations, safety protocols, and FAA regulations.
• Strong leadership, communication, and problem-solving skills.
• Valid driver’s license; ability to obtain airport security badge.
• Ability to work irregular hours, including weekends and holidays.

Responsibilities

• Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading.
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround.
• Monitor GSE (Ground Support Equipment) usage and maintenance.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Skills

Leadership

Communication

Problem-solving

Safety awareness

Education

High school diploma

Bachelor's degree in aviation or logistics

Job description

Responsibilities

• Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading.
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround.
• Monitor GSE (Ground Support Equipment) usage and maintenance.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Requirements

• 3 years of experience in ground operations or ramp services, with at least 1 year in a supervisory or leadership role.
• High school diploma or equivalent; bachelor’s degree in aviation, logistics, or a related field preferred.
• Understanding of ramp operations, safety protocols, and FAA regulations.
• Strong leadership, communication, and problem-solving skills.
• Valid driver’s license; ability to obtain airport security badge.
• Ability to work irregular hours, including weekends and holidays.