Manager On-Duty Ramp Services

Worldwide Flight Services (WFS); SeaTac (WA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

DailyPay pay access

Awardco recognition platform

Medical options for full and part-time

Travel discounts and more

Wellness programs

401k program

Internal mobility and transfers

Job summary

Worldwide Flight Services (WFS) in SeaTac seeks a Ramp Service Manager on Duty to oversee below-wing operations, ensuring safe, on-time handling of flights and baggage while meeting regulatory and company standards. The MOD coordinates with ground crews, airline partners, and airport authorities, providing leadership and resolving operational challenges in real time.

Strong communication and problem-solving are essential.

Qualifications

• 3 years in ground operations or ramp services with 1+ year in supervision.
• Understanding of ramp operations and FAA regulations.
• Strong leadership, communication, and problem-solving skills.
• Valid driver’s license and ability to obtain airport security badge.

Responsibilities

• Oversee ramp operations, including aircraft marshaling and baggage handling.
• Coordinate with ground crews for safe, on-time aircraft turnaround.
• Monitor GSE usage and maintenance.
• Lead shift, debrief staff, and report incidents as needed.
• Maintain safety, compliance, and clear inter-department communication.
• Train and mentor frontline supervisors and staff.

Skills

Leadership

Communication

Problem solving

GSE knowledge

Education

High school diploma

Bachelor’s degree in aviation or logistics

Tools

Ramp management software

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Ramp Service Manager on Duty (MOD) oversees daily operations related to below-wing (aircraft ground handling) activities. This role ensures safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements. The MOD coordinates with internal teams, airline partners, and airport authorities to resolve operational challenges in real-time. Strong leadership, communication, and problem-solving skills are essential to ensure smooth shift operations and a positive travel experience for passengers.

Responsibilities

• Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading.
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround.
• Monitor GSE (Ground Support Equipment) usage and maintenance.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Minimum Requirements

• 3 years of experience in ground operations or ramp services, with at least 1 year in a supervisory or leadership role.
• High school diploma or equivalent; bachelor’s degree in aviation, logistics, or a related field preferred.
• Understanding of ramp operations, safety protocols, and FAA regulations.
• Strong leadership, communication, and problem-solving skills.
• Valid driver’s license; ability to obtain airport security badge.
• Ability to work irregular hours, including weekends and holidays.

Preferred Skills

• Proven leadership in managing teams in fast-paced environments.
• Knowledge of ground service equipment and ramp management software.
• Ability to resolve operational issues efficiently and effectively.Strong interpersonal skills to interact with diverse teams and external stakeholders.
• Additional certifications in aviation or safety management.

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs.
• Ability to work in varying weather conditions (hot, cold, rain, etc.).
• Ability to stand, walk, bend, kneel, and climb for extended periods.
• Ability to work in a high-noise environment with appropriate protective gear.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.