Air Logistics Supervisor Ramp Services

Worldwide Flight Services (WFS); Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

DailyPay pay access

Employee recognition awards

Medical benefits

Travel discounts

Wellness programs

401k program

Job summary

Worldwide Flight Services (WFS) is seeking a Supervisor Ramp & Passenger Services to manage and coordinate airport activities for both Ramp Services and Passenger Service functions. The role includes directing staff, ensuring staffing, coaching, training, and ensuring compliance with company rules and TSA/security standards.

The position involves maintaining operations within budgetary controls, liaising with airport officials, and ensuring customer satisfaction and safety.

Qualifications

• Must be able to read, write, speak, and understand the English language.
• Willing to work weekends (Friday, Saturday and Sunday), holidays and days off.
• Willing to work beyond standard hours during peak times; overtime eligible per law.

Responsibilities

• Perform all aspects of airport operations, including ticketing, baggage check-in, issuing boarding passes, and dispatching flights.
• May be responsible for baggage service functions such as filing loss, damage, and pilferage claims.
• Provide efficient, professional customer service and resolve passenger problems.
• Coordinate with departments to meet operational needs with catering, fueling and maintenance teams.
• Act as company representative when assigned.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

Skills

English language

Supervision

Customer service

Problem solving

Education

Associate degree or equivalent

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions (as described below); monitors the quantity and quality of work performance; directing personnel within assigned functional area; overseeing and advising on staffing requirements; participating in the discipline, coaching, counseling, hiring and termination of subordinates; training subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements; ensures budgetary controls and manning requirements. This position may include responsibility for communication between Airport Board officials and individual customers with the Company. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.

Ramp Service Functions

Includes the following: loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room; the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described. The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft. Assisting in loading, unloading and racking both filled and empty drums. In addition, de-ice aircraft clean aircraft windshields, pushout/tow aircraft and related guide man functions; connect/remove ground power and ground start units. May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment. May be assigned to assist in monitoring security of facility. May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment.

Responsibilities

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• May also be responsible for baggage service functions of filing loss, damage, and pilferage claims.
• Offers efficient and professional customer service and resolves passenger problems as required.
• Coordinates with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Acts as company representative when assigned.
• Reports to work on a regular and timely basis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, percent and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Minimum Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write, speak, and understand the English language.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
• Willing to work beyond standard hours during peak times; overtime eligible per law

Preferred Skills

• Ability to read, write, fluently speak and understand the English language.
• Cognitive skills to set priorities and use independent judgment.
• Ability to handle stress. Work with minimal supervision.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.
• Work in a high noise level environment.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.