MANAGER ON DUTY (M.O.D.)/FRONT DESK ASSOCIATE

The-Arena-Club; Bel Air (MD); On-site; USD 17,000 - 25,000; Part time

Job summary

The Arena Club in Bel Air, MD seeks a Manager on Duty (M.O.D.) / Front Desk Associate to oversee club operations during shift hours, enforce policies, and maintain guest service excellence. This part-time role requires visible leadership, hospitality, and coordination with maintenance and other departments to ensure safety and smooth daily activity.

Greet members and guests, check in, handle phone inquiries, register programs, monitor procedures, and respond to emergencies with CPR-ready

Qualifications

• Greet members and guests, check-in members, answer and direct calls.
• Provide accurate information about all areas of the club.
• Handle program registrations and program information.
• Monitor club policies and procedures.
• Deliver exceptional customer service.
• Respond to member questions using knowledge of products, services, policies, and procedures.

Responsibilities

• Greet members and guests, checking in members, answering and directing incoming phone calls.
• Providing accurate information regarding all areas of club.
• Handle program registrations and program information.
• Monitor club policies and procedures.
• Deliver exceptional customer service.
• Assists with helping any department of the club when needed.
• Responds to member questions using extensive knowledge of products, services, policies, and procedures.
• Responsible for the overall operation and safety of the club during their shift.
• Responsible for making sure that all programs and services that are being provided to members and guests are operating properly.
• Responsible for communicating with all departments of the club and making them aware that you are the manager on duty during your shift.
• Responsible for making rounds throughout the club during their shift regularly.
• If working the evening shift, ensure exterior doors are locked and secured at the end of the shift. Communicate with the clean team that they are leaving and all doors are secured.
• Handle emergencies and facilitate proper CPR protocol when necessary.
• Responsible for overall building operations.
• Must be current CPR certified.

Skills

Customer service

CPR certification

Job description

Job Title:

Manager on Duty (M.O.D.)/Front Desk Associate

Department:

Facilities andMaintenance

Reports to:

Facilities Director

Status:

Part-Time

Must be available on weekends (Saturday and Sunday from 9am – 5pm).

Job Summary:

The M.O.D. is responsible for the safe and efficient operation of the club during shift hours. Will support/enforce club policies and quality control. It is essential for the M.O.D. to ensure a high level of hospitality service presentation and visibility to members. Will provide leadership, direction, and support to all departments. Regularly communicates with M.O.D. Manager on maintenance, operational, and club activities.

Job Description:

• Greet members and guests, checking in members, answering and directing incoming phone calls.
• Providing accurate information regarding all areas of club.
• Handle program registrations and program information.
• Monitor club policies and procedures.
• Deliver exceptional customer service.
• Assists with helping any department of the club whenneeded.
• Responds to member questions using extensive knowledge of products, services, policies, andprocedures.
• Responsible for the overall operation and safety of the club during their shift.
• Responsible for making sure that all programs and services that are being provided to members and guests are operatingproperly.
• Responsiblefor communicating with all departments of the club and makingthemawarethatyouarethemanagerondutyduringyourshift.
• Responsible for making rounds through-out the club during their shift on a regularbasis.
• If working the evening shift, the M.O.D. is responsible for making sure that all exterior doors are locked and secured atthe end of the shift. If workingtheeveningshift,theM.O.D.isresponsibleformakingsurethatthe building is empty of members and communicating with clean team that they are leaving and all doors aresecured.
• The M.O.D. is responsible for handling all emergency situations and facilitating proper protocol regarding first aid and CPR whennecessary.
• Responsible for overall building operations.
• Must be current CPR certified.