Manager on Duty [0605/26/55]

Eulesstx; Euless (TX); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

The Parks at Texas Star Complexes is seeking a part-time Manager on Duty (Parks – PT) to assist in daily operations, supervise concession stand staff, and step in for Athletic leadership when needed.

You will ensure customer satisfaction, manage sales and field safety, coordinate staff, and complete daily reports. Requires high school diploma, 6 months in customer service, and availability evenings and weekends; Texas driver’s license a must.

Qualifications

• High school diploma or equivalent is required.
• Six months of customer service experience is required.
• Must be 21 years of age and have a valid Texas driver’s license with a good driving record.

Responsabilités

• Supervises concession stand staff, league/tournament staff, volunteers, and assigns part-time staff.
• Meets and communicates with the public and participants to ensure customer satisfaction.
• Manages safety, crowd control, and overall patron safety while on duty.
• Oversees collection, recording, and depositing of fees and daily sales in concession operations.
• Manages staff assignments, field prep, and routine safety checks around the facility.
• Secures the facility at the end of each business day and powers down equipment.

Connaissances

Verbal & written communication

Public relations

Problem-solving

Learn operational policies

Basic mathematics

Evenings/weekends availability

Formation

High school diploma or equivalent

6 months customer service experience

Outils

Cash register

Description du poste

Under general direction, the Manager on Duty (Parks – PT) assists with the overall operation of The Parks at Texas Star Complexes and manages operations in the absence of the Athletic Manager, Athletic Supervisor, or the Athletic Coordinator (Concessions).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervises concession stand staff, league and/or tournament staff/operation, volunteers, and/or community service workers, assists in training and development of part-time staff, and completes discipline and/or incident report forms as needed, disciplines participants in accordance with policy guidelines.
• Meets and communicates with the general public and participants; answers inquiries in-person, and ensures a high level of customer satisfaction and service.
• Manages protests, communication with participants and/or patrons, and overall safety of patrons while on duty.
• Supervises the collection, recording, and depositing of league and/or tournament fees collected on site and of daily sales in concession operation.
• Manages part-time staff assignments, field preparation, and conducts routine safety checks around the facility.
• Responsible for securing the facility at the end of each business day, to include locking all doors, activating the alarm system, clearing all persons and/or vehicles from the parking lot, securing all gates to operation, and making sure all field lights, scoreboards, and necessary equipment are turned off.
• Operates general office equipment, including a computer and cash register, completes all necessary daily reports on operation, and reports maintenance issues to the supervisor daily.
• Performs other related duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

• Ability to communicate effectively both verbally and in writing.
• Skilled in public/employee relations and problem-solving.
• Ability to learn operational policies and procedures.
• Knowledge of basic mathematics.
• Ability to comprehend and follow written and verbal instructions.
• Must be able to work evenings and weekends and maintain regular attendance.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

High school diploma or equivalent, plus six (6) months of experience in customer service or related field is required. An equivalent combination of education and experience may be considered. Must be 21 years of age. Must have a valid Texas driver’s license with a good driving record.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequent sitting, walking, standing, bending, stooping, lifting, and reaching are required. Repetitive movement of the wrist and fingers during computer data input is required. Maintains static posture during sitting. 50-100% computer use. Occasional lifting loads up to 35 lbs.; carrying 35 lbs. up to 50 feet; pushing/pulling 50 lbs.; gripping/rotating hand tools up to 15 lbs.; stair/step climbing; working in outside temperatures, including excess heat, cold, and precipitation.

Pre-employment screening includes, but is not limited to, Drug Screen, Physical Examination, Credit Check, Motor Vehicle Review, and applicable Background Checks.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Such tasks shall be capable of being performed with reasonable accommodation, if necessary, that does not impair a business necessity or impose an undue business hardship, and without presenting a direct threat to the safety of the applicant or others.