Manager On Duty

United Sports; Wayne (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Vision insurance

Dental insurance

Employee discounts

Competitive salary

Opportunity for advancement

Job summary

United Sports in Wayne, PA seeks a Manager on Duty to oversee daily operations, lead part-time staff, and ensure a safe, professional, and customer-focused environment. You will manage programming, handle transactions, and enforce policies during shifts.

The MOD leads by example, delivers exceptional service, promotes programs, and coordinates with departments to ensure smooth facility operations across leagues, camps, and events.

Qualifications

• Bachelor’s degree in a related field required or preferred.
• 2–3 years of management experience in facility, sports, hospitality, or recreation.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Proven ability to promote programs and handle transactions.
• Ability to enforce policies professionally and handle emergencies.

Responsibilities

• Oversee the facility during assigned shifts, ensuring a clean, safe, and customer-focused environment.
• Lead part-time staff and interns, coordinating with other departments.
• Provide outstanding customer service and promote facility programs and services.
• Handle customer transactions with accuracy and courtesy.
• Open and close the facility following established procedures.
• Communicate and document shift activities, incidents, and concerns.

Skills

Leadership

Customer service

Sales

Communication

Organization

Decision-making

Multitasking

Teamwork

Policy enforcement

Emergency response

Education

Bachelor's degree in related field

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

The Manager on Duty (MOD) is responsible for overseeing the day-to-day operation of the facility during assigned shifts and ensuring a safe, clean, professional, and customer-focused environment. The MOD serves as the primary management presence during their shift, providing leadership to part-time staff and interns while working closely with other departments to ensure programs and facility operations run successfully.

The MOD is expected to lead by example, provide exceptional customer service, promote and sell facility programs and services, accurately process customer transactions, enforce facility policies, respond appropriately to emergencies, and ensure the facility is prepared for customers and scheduled programming.

Essential Responsibilities

Facility Operations

• Serve as the management presence for the facility during assigned shifts.
• Ensure the facility is clean, organized, safe, and prepared for customer arrival.
• Conduct regular facility and property walks to identify safety, maintenance, or operational concerns.
• Ensure doors, gates, and designated areas are properly opened, secured, and locked.
• Monitor facility equipment and report damage, maintenance issues, or other concerns to the General Manager.
• Make regular rounds during leagues, tournaments, camps, clinics, and other programming to ensure safety and proper facility operations.
• Understand and follow emergency procedures for accidents, injuries, incidents, weather events, and other emergencies.
• Complete incident reports and document all significant issues encountered during a shift.
• Prepare and distribute a daily shift report and follow up on outstanding items as needed.
• Complete special projects and other assignments as directed by management.

Staff Leadership

• Oversee part-time employees and interns during assigned shifts.
• Provide direction, support, and accountability to staff.
• Lead by example in customer service, professionalism, communication, and work ethic.
• Motivate employees and help create a positive team environment.
• Ensure staff understand and follow facility policies, procedures, and expectations.
• Work cooperatively with various departments throughout the company.

Customer Service

• Provide a high level of customer service and ensure a positive customer experience.
• Respond to customer questions, concerns, and requests in a professional and timely manner.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Develop positive relationships with customers, teams, coaches, program participants, and guests.
• Firmly and professionally enforce facility rules, policies, and procedures when necessary.
• Adapt to changing circumstances that may affect programming, staffing, or customer experience.

Program Sales & Customer Transactions

• Maintain a strong working knowledge of all facility programs, including leagues, camps, clinics, tournaments, memberships, rentals, and other offerings.
• Communicate program details, schedules, pricing, and availability to customers.
• Promote and sell facility programs and services by identifying customer needs and recommending appropriate programs or offerings.
• Assist customers with program selection, registration, enrollment, and purchases.
• Identify opportunities to promote additional programs, services, rentals, memberships, or facility offerings.
• Provide a professional and welcoming sales and checkout experience for all customers.
• Answer customer questions regarding programs, pricing, schedules, policies, and procedures.
• Resolve basic customer issues related to registration, payments, and purchases, escalating more complex issues to management when necessary.

Opening & Closing Procedures

• Open and close the facility according to established procedures.
• Walk the property and facility to identify issues or concerns before opening and during closing.
• Check in and out radios, keys, money drawers, and other required equipment.
• Count and verify money drawers and drops.
• Open, close, and lock doors and designated areas as required.
• Ensure the facility is properly secured at the conclusion of each shift.
• Understand and execute all emergency and incident procedures.

Communication & Administration

• Communicate effectively with YSC managers and staff by phone, email, and in person.
• Maintain accurate records and documentation of incidents, facility concerns, and shift activities.
• Utilize computer-based systems and company software as required.
• Prepare and disseminate daily reports.
• Follow up on items identified in daily reports and communicate outstanding issues to the appropriate manager.
• Manage multiple responsibilities while meeting deadlines and maintaining attention to detail.

Qualifications & Skills

• Bachelor's degree in a related field preferred/required.
• 2-3 years of management experience preferred.
• Previous experience in facility, sports, hospitality, recreation, sales, or event management preferred.
• Strong verbal and written communication skills.
• Excellent customer service and customer relations skills.
• Strong sales and relationship-building skills.
• Ability to make sound decisions and think quickly in emergency situations.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong organizational and attention-to-detail skills.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to enforce rules and policies professionally and consist