Manager On Duty

Banya 5 Urban Spa; Seattle (WA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits after 60 days

Vacation after first year

Spa access for employee and family

Discounts on spa services

Job summary

Banya 5 Urban Spa in Seattle seeks a full-time operations leader to uphold safety and service standards while guiding staff toward high performance.

You will supervise daily tasks, train team members, and collaborate with management to exceed client expectations and maintain a premium spa experience for guests and their families.

Qualifications

• Leadership experience in a fast-paced service environment.
• Strong customer service orientation with a focus on safety and quality.
• Experience coaching and supervising staff to meet goals.

Responsibilities

• Maintain a clean, safe, organized environment with top priority on safety and customer service.
• Lead staff, set performance goals, and provide feedback and accountability.
• Coordinate with management on operations, scheduling, and client service improvements.

Skills

Leadership

Customer service

Staff training

Problem solving

Delegation

Teamwork

Job description

Responsibilities And Requirements Include

• Maintain a clean, safe, organized, friendly and cooperative environment with the highest emphasis on safety and customer service.
• Drain and fill pools as per written procedure to meet Banya 5 standards (training provided)
• Learn and understand the dynamics of the pool and sauna equipment along with troubleshooting when issues arise
• Troubleshoot and identify solutions for any customer or staff concerns, following up with concise yet thorough documentation
• Maintain and monitor staff's accountability for completing daily operational tasks and client service
• Train and motivate staff, providing leadership and specific performance goals and expectations
• Positive staff coaching, including progressive discipline if organizational goals are not met
• Proactively inspect our facility on an ongoing basis and report any concerns
• Work closely with senior management/ownership to ensure client service, operational goals and standards are exceeded
• Effective, hands-on knowledge of all mechanical, software and scheduling systems (training provided)
• Must be able to lift up to 60lbs
• Must be able to quickly traverse stairs in a safe manner
• Must use email on a regular basis and be available for questions through text and/or phone
• Actively participate in all scheduled staff/management meetings and events (approximately once a month)

Personal Attributes

• People-oriented with a positive attitude
• Detail-oriented, proactive problem solver
• Thrives in a fast paced, customer service-focused environment
• Team player with strong leadership and supervisory skills
• Proven experience in effective delegation and follow-up
• Ability to work with and manage diverse personalities
• Understanding by nature, always leading by example

Compensation And Schedule

• MOD's are paid hourly with the starting wage varying depending upon previous experience. Full time positions provide Medical and Vision benefits after 60 days of employment and 60 hours paid vacation after the first year of full time employment.
• All Banya 5 employees enjoy significant fringe benefits including full use of the spa facilities for themselves and their immediate family, spa service and retail discounts, and complimentary quarterly spa services.