Shift Manager

BATHHOUSE; Philadelphia (Philadelphia County); On-site; USD 60,300 - 73,700; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Complimentary unlimited admission

50% discount on services

Job summary

BATHHOUSE is seeking a Shift Manager to oversee daily operations, ensuring smooth service and a positive experience for guests and employees. The role involves leading the team, managing daily operations, and supporting department leads.

The ideal candidate will have 2-4+ years of experience in hospitality and strong people leadership skills. Benefits include a total compensation of $67,000 plus bonuses, medical insurance, and complimentary admission.

Qualifications

• 2–4+ years of experience in hospitality, wellness, spa, fitness, hotel, restaurant, or retail leadership.
• Strong people-leadership skills to motivate and hold teams accountable.
• Ability to manage multiple priorities while remaining detail-oriented.

Responsibilities

• Manage daily floor operations to ensure smooth service flow.
• Coach team members and provide real-time feedback.
• Handle guest questions, feedback, and complaints with professionalism.

Skills

Hospitality leadership

Team supervision

Problem-solving

Guest relations

Tools

POS systems

Scheduling tools

Job description

Bathhouse is seeking a Shift Manager to oversee daily operations across multiple departments, ensuring smooth service flow and a positive experience for guests and employees.

Job Description

The Shift Manager reports to the General Manager and leads the team on the floor, upholding service standards and supporting department leads.

Responsibilities

• Manage daily floor operations across all departments to ensure smooth, safe, and efficient service flow.
• Be a visible leader on the floor—support the team and resolve issues in real time.
• Direct daily staff and ensure consistent adherence to service standards, creating a warm, seamless guest experience.
• Open and/or close the facility, including cash handling, walk‑throughs, checklists, and reporting.
• Oversee department leads and support them with scheduling, labor management, and break coverage to stay within targets.
• Monitor cleanliness, safety, and maintenance needs; promptly address and follow up on issues.
• Handle guest questions, feedback, and complaints with professionalism and care.
• Create and maintain written protocols and training procedures in accordance with the Culture of Documentation (CoD).
• Coach team members during shifts—provide real‑time feedback, guidance, and encouragement.
• Help interview, hire, onboard, and train new team members, reinforcing culture, systems, and expectations.
• Maintain awareness of inventory levels for key areas and communicate needs to the appropriate teams.
• Partner with the GM to provide team member feedback and evaluation and discipline as necessary.
• Prepare and submit end‑of‑shift notes, incident logs, and updates for the next team.
• Support health, safety, and compliance standards—ensure policies are followed at all times.

Qualifications

• 2–4+ years of experience in hospitality, wellness, spa, fitness, hotel, restaurant, or retail leadership.
• Experience supervising and managing teams during active shifts (opening, closing, floor management, or similar).
• Strong people‑leadership skills—motivate, support, and hold teams accountable.
• Calm under pressure with excellent problem‑solving and decision‑making skills.
• Comfortable being highly visible on the floor as needed.
• Proven ability to handle guest issues with empathy, composure, and follow‑through.
• Familiarity with scheduling, labor management, and daily reporting preferred.
• Comfortable using POS systems, scheduling tools, and basic Google/Office tools.
• Organized and detail‑oriented, managing multiple priorities at once.
• Commitment to cleanliness, safety, and operational standards.
• Able to work evenings, weekends, and holidays as needed.
• Ability to stand/walk for extended periods and lift up to 25–30 lbs as needed.

Compensation & Benefits

• Total compensation: $67,000 + monthly bonus
• Medical, Vision, and Dental insurance available for full‑time employees.
• Complimentary unlimited admission to Bathhouse.
• Three “Plus One” guest passes per month.
• 50% discount on services, retail products, and restaurant offerings.