Manager On Duty

Arch Amenities Group; Chicago (IL); On-site; USD 21,000 - 39,000; Part time

Job summary

A leading amenities management company in Chicago is seeking a Regional Director to oversee operations as a Manager On Duty. Ideal candidates will have strong leadership and customer service skills, experience in operations management, and the ability to work a flexible part-time schedule. Responsibilities include supervising daily operations, leading the team, and ensuring excellent guest experiences. This role is an excellent opportunity for fitness professionals looking to expand their career with a globally recognized company.

Qualifications

• Strong leadership and mentorship skills.
• Excellent customer service and communication skills.
• Experience in operations management and adherence to protocols.
• Strong organizational skills.
• Proficiency with relevant technology and management systems.
• Hospitality, wellness, or recreation management experience a plus.
• High school diploma or equivalent; management certifications optional.
• Part-time flexibility including evenings, weekends, and holidays.

Responsibilities

• Supervise daily operations to ensure excellent customer experiences.
• Lead the team during shifts and address guest concerns.
• Train team members and ensure compliance with operational protocols.
• Support special events or programs at the property.
• Train team members and monitor performance.
• Support events or programs hosted at the property.

Skills

Leadership and team management skills

Customer service

Communication skills

Problem-solving

Organizational abilities

Time management

Flexibility

Hospitality management

Wellness management

Recreation management

Education

High school diploma or equivalent

Certifications in management or related fields

Tools

Management systems

Job description

Regional Director at Arch Amenties Group

This role is perfect for a Fitness Professional (Personal Trainer, Group Fitness Instructor, etc.) looking to fill in their weekly availability with guaranteed income!

Company Description

Arch Amenities Group is a global leader in the development and management of amenities for commercial and residential properties, including hotels, spas, private clubs, and recreation spaces. With over 50 years of combined expertise, it combines the strengths of renowned organizations like WTS International, LifeStart, and Synergy Fitness. Arch Amenities Group specializes in creating innovative, customized spaces designed to enhance well‑being and provide exceptional experiences. Partnering with clients worldwide, the company is known for transforming spaces into dynamic environments where people can connect, rejuvenate, and thrive.

Role Description

This is a part‑time, on‑site Manager On Duty role based in Chicago, IL. Responsibilities include supervising daily operations to ensure excellent customer experiences and smooth management of the facilities. The Manager On Duty will lead the team during shifts, address and resolve guest concerns efficiently, and maintain a safe and welcoming environment according to the company’s standards. Responsibilities also include training team members, ensuring compliance with operational protocols, and supporting special events or programs hosted at the property.

Qualifications

• Strong leadership and team management skills, including the ability to supervise, mentor, and support staff effectively.
• Customer service, communication, and problem‑solving skills to foster an exceptional client and guest experience.
• Experience in operations management, scheduling, and ensuring adherence to protocols and safety guidelines.
• Organizational and time management abilities to oversee daily activities and coordinate team efforts efficiently.
• Proficiency in using relevant technology and management systems is beneficial.
• Prior experience in hospitality, wellness, or recreation management is a plus.
• High school diploma or equivalent; additional certifications in management or related fields are advantageous.
• Flexibility to work a part‑time schedule, including evenings, weekends, and holidays as needed.