Activities Director (PT)

Arch Amenities Group; Urbana (MD); On-site; USD 25,000 - 36,000; Part time

Job summary

Arch Amenities Group in Urbana, MD is seeking an Activities Director - Part-Time to coordinate engaging, resident-focused programs for a 55+ community. The role actively liaises with the homeowners association and property management to ensure service excellence.

Responsibilities include creating operation manuals, generating monthly/annual reports, supervising staff, planning events and fitness activities, managing budgets, and driving resident participation while maintaining high customer

Qualifications

• Recreational Management/Marketing and Sales background
• Programming experience
• Degree in Recreation and/or Fitness preferred
• Efficient, well organized, and able to handle multiple duties
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership and strong work ethic
• Varied work hours including some nights, weekends, holidays

Responsibilities

• Develops a comprehensive standard facility operation manual.
• Creates monthly and yearly management reports outlining key facility statistics and daily operations.
• Manages payroll and financial reporting per policy.
• Maintains accurate maintenance procedures and checklists.
• Writes articles or press releases for the facility.
• Leads a team of service providers and staffing.
• Maintains a fully staffed facility through recruitment, interviewing, hiring, and training.
• Ensures staff are knowledgeable on services and programs.
• Implements an annual marketing and programming plan to promote activities.
• Plans member participation and recruitment for promotions, fitness programs, and events.
• Ensures fiscal responsibility and stays within budget.
• Develops a diverse calendar of programs (fitness, wellness, events, etc.).
• Conducts new resident orientations and coordinates with Sales/Marketing.
• Monitors resident participation and tracks fees.
• Creates promotional materials for daily operations.
• Collaborates with property management to address resident questions.

Skills

Recreational Management

Programming experience

Leadership

Verbal and written communication

Multitasking

Flexible evening/weekend availability

Education

Degree in Recreation and/or Fitness

Tools

Office software

Job description

Job Title: Activities Director - Part-Time

Department: Operations

Reports to: General Manager

Job Type: Non-Exempt

Arch Amenities Group

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Activities Director is responsible for coordinating programming that is unique and responsive to a 55+ community. The Activities Director will serve as liaison with the community's homeowner's association and property management company.

Key Responsibilities:

• Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operation Director's approval, forwards recommended changes to the client.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Writes articles or press releases for the facility, when applicable.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule.
• Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback with comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.
• Develops member participation and recruitment plans; outlining in detail all promotions, fitness programs, and any expenditures.
• Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• Develops and plans a diverse calendar of enjoyable member programs and activities such as: fitness and wellness programs, youth programs (if applicable), aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).
• Conducts new resident orientations including an introduction to the facilities, services, programs, policies, and procedures.
• Works with Sales and Marketing Department Staff to introduce prospective members to the facility's amenities and programs.
• Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure. Ensures all guest fees and class fees are correctly charged.
• Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
• Works with the property management company to address resident questions and concerns. Reviews and discusses any client suggestions with Facility Manager at staff meetings.
• Prepares bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter.
• Maintains bulletin board(s).
• Maintains monthly inventory of supplies and equipment (towels, amenities, etc.).
• Other duties as assigned.

Qualifications:

• Recreational Management/Marketing and Sales background
• Programming experience
• Degree in Recreation and/or Fitness (preferred)
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership skills and a strong work ethic
• Proficient in appropriate computer skills and office equipment
• Varied work hours. Need to have availability for some nights, weekends, holidays.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X