Manager On Duty

NSR HOTELS; Anaheim (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Motel 6 Anaheim is seeking a motivated, dependable Manager on Duty to join our team, serving as an assistant to the General Manager and overseeing daily hotel operations.

You’ll support the front desk and housekeeping, lead staff, resolve guest concerns, and ensure service standards when management isn’t on site.

If you’re a natural leader who stays calm under pressure and is ready to grow into leadership, we want to hear from you.

Qualifications

• Experience in hotel, hospitality, or customer service.
• Leadership or supervisory experience is a plus.

Responsibilities

• Serve as the Manager on Duty during assigned shifts.
• Support the General Manager with day-to-day hotel operations.
• Provide leadership to front desk, housekeeping, maintenance, and other team members.
• Assist with guest concerns, complaints, and service recovery.
• Make sound decisions and resolve issues in the absence of the General Manager.
• Coordinate front desk operations including check-ins/outs and reservations.

Skills

Customer service

Leadership

Communication

Job description

Ready to take the next step in hospitality leadership? Step up and make a difference!

Motel 6 Anaheim is looking for a motivated, dependable, and guest-focused Manager on Duty to join our team!

This is a great opportunity for someone with hotel, hospitality, or customer service experience who is ready to take on more responsibility and grow into leadership.

As Manager on Duty, you'll serve as an assistant to the General Manager, helping oversee daily hotel operations, supporting the front desk and housekeeping teams, assisting guests, and making sure things run smoothly when management is not on site.

If you're a natural leader who can stay calm under pressure, solve problems, and jump in wherever needed, we want to hear from you!

What You'll Do

• Serve as the Manager on Duty during assigned shifts
• Support the General Manager with day-to-day hotel operations
• Provide leadership and direction to front desk, housekeeping, maintenance, and other team members as needed
• Help ensure the hotel operates smoothly, efficiently, and according to company standards
• Assist with guest concerns, complaints, and service recovery
• Make sound decisions and resolve issues professionally in the absence of the General Manager
• Support front desk operations, including check-ins, check-outs, reservations, payments, and guest requests
• Communicate with housekeeping and maintenance to address room and property needs
• Monitor room status and help coordinate the hotel's daily priorities
• Assist with staff coverage, task assignments, and shift organization
• Help train and coach team members on hotel procedures and customer service expectations
• Monitor cleanliness, safety, and overall condition of the property
• Conduct property walks and identify issues requiring attention
• Assist with cash handling, reports, paperwork, and other administrative duties
• Communicate important shift information and operational issues to the General Manager
• Help ensure hotel policies, procedures, and safety standards are followed
• Lead by example and step in wherever the team needs support

What We're Looking For

• Previous hotel, hospitality, customer service, or supervisory experience preferred
• Leadership or supervisory experience is a plus
• Strong customer service and communication skills
• Confident decision-maker with good judgment
• Able to remain calm and professional when handling difficult situations
• Organized, dependable, and detail-oriented
• Comfortable taking initiative and working independently
• Ability to motivate and support team members
• Strong problem-solving skills and a "can-do" attitude
• Comfortable using computers and handling basic administrative tasks
• Willingness to work a flexible schedule, including weekends and holidays as needed
• Must be willing to jump in and help with front desk, housekeeping, or other hotel operations when needed

Why Join Our Team?

This is your chance to grow into management without sitting behind a desk all day.

As Manager on Duty, you'll get hands-on experience overseeing real hotel operations while working closely with the General Manager.

You'll have the opportunity to build your leadership skills, learn every side of hotel operations, and become an important part of the management team.

We're looking for someone who takes ownership, leads by example, and isn't afraid to get involved.

If you see a problem, you don't walk past it, you help fix it.

If a guest needs help, you step up.

If your team needs support, you're there.

That's the kind of Manager on Duty we're looking for!

If you're ready to take on more responsibility, develop your leadership skills, and become a key part of our management team, we'd love to meet you!