Manager of User Experience and Digital Creation

East Carolina University; Greenville (NC); On-site; USD 36,000 - 64,000; Full time

Job summary

East Carolina University is seeking a Manager of User Experience and Digital Creation to lead digital engagement, branding, and content across the College of Health and Human Sciences. The role partners with college leadership to deliver accessible, engaging digital assets, manage platforms, and guide student staff.

You will oversee content strategy, analytics, and cross‑functional collaboration to strengthen ECU's health sciences presence and support academic and administrative goals.

Qualifications

• Bachelor’s degree; or equivalent combination of training and experience.
• Preferred experience in art, digital marketing, graphic design, communications, or related field.
• Strong organizational and project management skills with ability to manage multiple priorities.

Responsibilities

• Digital engagement and presence management across web and social channels.
• Brand consistency and content development with analytics to measure effectiveness.

Skills

Art & design

Social media knowledge

Project management

Communication

Education

Bachelor’s degree or equivalent

Tools

Adobe Creative Suite

Job description

Position Details

Position Title: Manager of User Experience and Digital Creation

Position Number: 400578

Vacancy Open to: All Candidates

Time-Limited: No

Department Homepage: https://chhs.ecu.edu/

Advertising Department: HLTH/HUMAN SCIENCES, COLLEGE OF

Division: Academic Affairs

Classification Title: 10300 University Program Associate

Competency Level: 3 - Advanced

Working Title: Manager of User Experience and Digital Creation

Number of Vacancies: 1

Full Time Equivalent (FTE): 1.0

Full Time or Part Time: Full Time

Recruitment Range: $35,589 - $63,978

Anticipated Hiring Range: $51,874 - $57,638

Salary Grade Equivalency: NC10

Work Schedule: Monday - Friday

Work Hours: 8:00 a.m. - 5:00 p.m.

Position Location (City): Greenville

Job Category: Staff

Be a Pirate!

East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit

Academic Affairs, led by the Provost and Senior Vice Chancellor for Academic Affairs, comprises the university’s colleges, schools and libraries, along with other academic support and administrative units. Academic Affairs works collaboratively to strengthen ECU’s culture of academic excellence in line with our mission to be a national model for student success, public service and regional transformation.

The College of Health and Human Sciences at East Carolina University is dedicated to improving the health and quality of life of individuals, families, and communities across North Carolina and beyond. Through certificate, bachelor’s, master’s, and doctoral programs, the college prepares students to provide professional and clinical services, conduct impactful research, and develop innovative solutions that promote healthier lives. Through hands‑on learning in classrooms, clinics, laboratories, and community settings, students and faculty work together to advance excellence in education, research, and service. Graduates are empowered to pursue meaningful careers that improve lives, strengthen communities, and advance health and wellness.

Primary Purpose of Position

The primary purpose of this position is to lead and support the digital engagement, communications, and user experience efforts of the College of Health and Human Services (CHHS). Reporting to the Executive Director of Strategic Initiatives in CHHS, with a dotted line to University Communications, this position develops and manages integrated digital content, including web, social media, video, graphic, email, and other communication assets, while ensuring consistent branding, accessibility, usability, and alignment with ECU and HHS goals.

The position serves as a strategic digital communications partner to college leadership, academic units, faculty, staff, students, and campus stakeholders by creating engaging content, managing digital platforms, strengthening the CHHS brand and online presence, and using analytics to evaluate communication effectiveness. The position also coordinates digital projects and workflows, collaborates with internal and external partners and vendors, identifies opportunities to improve tools and processes, and provides leadership and oversight for student employees and content initiatives.

Key Responsibilities

• Digital Engagement and Presence Management – Digital communications, creative design, website management, brand consistency, campus engagement (40%)
• User Experience and Digital Communication – Brand consistency, strategic communications, social media management, marketing content development, campaign analytics (30%)
• Team Leadership, Operations, and Collaboration – Request and project management, process improvement, vendor coordination, budget support, student supervision, stakeholder collaboration (30%)

Minimum Education, Knowledge, Skills, and Experience

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation

None

Preferred Education, Knowledge, Skills, and Experience

• Experience in art, digital marketing, graphic design, communications, or a related field.
• Advanced proficiency with Adobe Creative Suite (Photoshop, Premiere Pro, Illustrator, and InDesign) and application of graphic design, branding, and digital marketing best practices.
• Knowledge of social media platforms, audience engagement strategies, and digital content development across multiple channels.
• Strong organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and thrive in a fast‑paced environment.
• Excellent written and verbal communication skills, with the ability to effectively convey project objectives, progress, and outcomes to broad audiences.

License or Certification required by the Department

None

Job Open Date

10/15/2026

Job Close Date

10/30/2026

Open Until Filled

No

Quick Link for Direct Access to Posting

https://ecu.peopleadmin.com/postings/97714

Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/TTY) or [e-mail].

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.