Manager of Training

SPB Hospitality, LLC; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

SPB Hospitality is seeking a Manager of Training to lead comprehensive training programs for new restaurant openings and ongoing operations. This field-based role requires extensive travel to ensure operational excellence across brands.

The ideal candidate will coach front-of-house teams, develop trainers, and maintain current materials using tools like Canva, RISE, TalentLink, Word, Teams and Excel. Flexible, high-energy leadership is essential.

Qualifications

• Demonstrated experience leading teams and managing training programs.
• Strong background in restaurant operations.
• Experience operating in high-volume, fast-paced environments.
• Ability to travel up to 75% of the time, including extended periods away from home base.
• Exceptional written and verbal communication skills with cross-team collaboration.
• Ability to adapt priorities and schedules to evolving needs.
• Experience in content development and instructional design.
• Flexible schedule including evenings and weekends for openings and trainings.

Responsibilities

• New Restaurant Opening Planning & Execution: Select, develop, and prepare opening trainers.
• Coordinate pre-opening activities: checklists, travel, hiring site setup, materials, on-site training.
• Service & Training Visits: travel to locations for service and training visits.
• Support service & training operations for all brands (J. Alexander's, Stoney River, Amada, Village Whiskey).
• Maintain knowledge of front-of-house systems: closing procedures, inventory controls, online ordering, private dining.
• Communicate with EVP and regional directors with operational notes during visits.
• Team Leadership & Development: build relationships with service managers; develop training tools.
• Educate and coach service teams on attire, standards, liquor/wine knowledge, and line ups.
• Training Content Development & Design: maintain up-to-date training materials using Canva, RISE, TalentLink, Word, Teams, Excel.
• Work with Support Center on operational agendas and training rollouts.

Skills

Team leadership

Training programs

Restaurant operations

Content development

Instructional design

Travel coordination

Tools

Canva

RISE

TalentLink

Word

Teams

Excel

Job description

Manager of Training - SPB Hospitality

J. Alexander's, Stoney River, Amada, and Village Whiskey Restaurants

Position Summary:

The Manager of Training is responsible for a variety of duties and responsibilities including overseeing the successful launch of new restaurants by leading comprehensive training programs that establish operational excellence. This field-based position requires extensive travel to new and existing restaurant locations, where the Training Manager oversees the complete training process, develops trainer capabilities, and supports restaurant operations.

The role demands exceptional flexibility, strong coaching abilities, and the capacity to thrive in high-pressure, fast-paced environments while maintaining the company's commitment to quality and consistency.

Essential Job Functions:

New Restaurant Opening Planning & Execution –

• Select, develop, and prepare New Restaurant Opening Trainers to support successful openings and consistent training standards.
• Coordinate key pre-opening activities, including Pre-opening Checklists, Travel Arrangements, Hiring Site Set Up, Training Materials, and On-site Training.

Service & Training Visits –

• Extensive travel to locations for Service and Training visits.
• Support service & training operations for all brands: J. Alexander's, Stoney River, Amada, and Village Whiskey.
• Maintain a strong working knowledge of front-of-house operational systems and processes, including Closing Procedures, Bar Inventory Controls, Online Ordering Platforms, and Private Dining Platforms.
• Communicate with Executive Vice President and Regional Directors with operational notes during restaurant visit.

Team Leadership & Development –

• Build strong relationships with the Service Managers in each restaurant.
• Develop training tools to help hire, retain and develop all front-of-house hourly positions.
• Educate and coach service teams on attire, service standards, liquor beer & wine knowledge, and positive line ups.

Training Content Development & Design –

• Maintain accurate, relevant, and up-to-date training materials and resources utilizing platforms and tools including Canva, RISE, TalentLink, Word, Teams, Excel
• Work with Support Center Teams on all Operational agendas and assist with Training Rollouts

Qualifications:

• Demonstrated experience leading teams and managing training programs
• Strong background in restaurant operations
• Experience operating effectively in high volume, fast-paced environments
• Ability to travel up to 75% of the time, including extended periods away from home base.
• Exceptional written and verbal communication skills, with the ability to build strong, collaborative relationships across restaurant operations and Support Center teams.
• Ability to adapt priorities and schedules in response to evolving operational and business needs.
• Strong problem-solving, decision-making, and strategic thinking skills.Experience in content development and instructional design
• Flexibility to work a variable schedule, including evenings and weekends, based on new restaurant openings, training initiatives, and business needs.

Seeking a Leader who…

• Leads with honesty & integrity
• Is culture driven
• Takes initiative
• Has strong attention to detail
• Is passionate about developing others

The SPB Hospitality Support Center is located in Nashville, Tennessee. Location of the job is flexible.