Brand Ambassador

Voiceflow; Atlanta (GA); On-site; USD 25,000 - 38,000; Part time

Job summary

Overtime Elite in Atlanta is seeking Brand Ambassadors to join the Events team. You will engage fans, staff on-site and off-site events, and support fan experience initiatives with energy and hospitality.

This role involves assisting with entrances, seating, merchandise questions, and promoting the OTE brand during games and community events. Ideal candidates are energetic, organized, and able to work flexible hours in a fast-paced environment, with a passion for basketball and youth culture.

Qualifications

• Experience in events or guest-facing roles preferred.
• Strong communication and hospitality orientation.
• Ability to engage fans and provide excellent service.

Responsibilities

• Work at on-site and off-site events (OTE fan events, tournaments, partner appearances).
• Scan and verify tickets, answer guest questions, provide directions.
• Staff VIP entrances, greet VIPs with high hospitality.
• Assist with seating in courtside and premium areas for a seamless experience.
• Assist with The Shop by answering merchandise questions and keeping space welcoming.
• Engage with fans and cultivate data at events.
• Support activations and installations during game-days and events.
• Assist with post-event breakdown and other duties as needed.

Skills

Event staffing

Fan engagement

Customer service

Hospitality

Communication

Organized

Job description

Overtime Elite (OTE)

Overtime Elite (OTE) is a next-generation sports and entertainment organization built around basketball, culture, and the development of young athletes. Based in Atlanta, OTE provides elite basketball players with a unique environment that combines high-level competition and training with exposure to the business and entertainment sides of sports. OTE’s approach is designed to help athletes develop both on and off the court while preparing them for opportunities at the next level.

Beyond basketball, OTE creates an immersive experience for fans through live games, entertainment, activations, and a strong connection to youth culture. OTE games bring together passionate fans, athletes, creators, and partners in a fast-paced environment that blends sports and entertainment. With a focus on innovation and creating memorable experiences, OTE aims to redefine what a basketball game can look and feel like for a new generation of fans.

OTE Brand Ambassadors

The Brand Ambassadors are a key component of the Events team at Overtime Elite. This position plays a pivotal role in the development of the Overtime fanbase and the growth of the league’s regional brand presence through the execution of fan engagement outreach initiatives. This team also supports Overtime Select, other Overtime event activities and third party events hosted within OTE Arena as needed.

The Brand Ambassador position will report to the Manager, Fan Experience and Manager, Events.

What You’ll Do:

• Work both on and off-site events (i.e. OTE fan events, non-profit events, sports tournaments, partner appearances, etc.)
• Scan and verify tickets at entrances while providing helpful directions and answering basic guest questions.
• Staff the VIP entrance by checking guest names and credentials, welcoming VIP guests, and providing a high level of hospitality and service.
• Assist with seating in courtside and premium areas, ensuring guests are directed to the correct seats and have a seamless experience.
• Support The Shop by assisting customers, answering merchandise questions, and keeping the space organized and welcoming.
• Responsible for fan engagement and data cultivation at on and off-site events.
• Support all branded and unbranded activations on game-days at OTE Arena.
• Responsible for installation set-up, operation, and tear down of tables, tents, signage, giveaways, and all interactive elements during on and off-site events.
• Responsible for all operational needs and activation of the following elements while at events representing Overtime - handout premium items, facilitate on-site promotions, connect with fans, and communicate our mission and history.
• Assist Fan Experience team in identifying new events for appearances.
• Assist in post event break down responsibilities.
• Assist with other responsibilities as needed.

Who You Are:

• An energetic and enthusiastic professional who thrives in community engagement and outreach settings.
• Passionate about sports and motivated to contribute to a unique environment like Overtime, where innovative ideas and boundary-breaking concepts shape the fan experience.
• A proactive self-starter who is eager to learn, grow, and advance within the sports industry while delivering exceptional service to fans.
• Highly organized with strong communication skills, ensuring the ability to effectively collaborate, follow through, and meet deadlines.
• Personable and approachable, with the confidence to actively engage fans and serve as a positive, authentic representative of the Overtime brand.
• Adaptable and comfortable working flexible, non-traditional hours while maintaining composure in a dynamic, fast-paced environment.
• Knowledgeable about Overtime, all Overtime leagues, and the Atlanta sports community, with a strong understanding of our fanbase and culture.
• Dependable under pressure, consistently bringing professionalism and energy to live events and fan interactions.

As an equal opportunity employer, Overtime will provide reasonable accommodation to those individuals who are unable to be vaccinated due to medical or religious reasons.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.