Manager of Surgical Services - Freeman West Campus

freemanhealth; Joplin (MO); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement with employer match

PTO or Flex time off

Wellness program and incentives

Longevity milestone payments

Job summary

Freeman Health in Joplin, MO is seeking a Director of Perioperative Services to plan, implement, direct, coordinate, and evaluate clinical operations across the surgical continuum including PAAC, Preop, OR, and PACU. You will provide leadership for operational excellence, patient experience, and outcomes.

The role focuses on change management, process improvement, and collaboration with multi-disciplinary teams to redesign access, flow, and service excellence while maintaining patient safety and

Qualifications

• Missouri RN license required or compact state license.
• Experience in perioperative leadership preferred.
• Strong data-driven decision making and process improvement skills.

Responsibilities

• Lead clinical operations for PAAC, Preop, OR and PACU.
• Direct change management initiatives across the surgical continuum.
• Develop and monitor KPIs for patient experience, quality outcomes and efficiency.
• Collaborate with physicians, anesthesia, nursing leadership and ancillary departments.
• Drive improvements to patient throughput, delays, waste, and workflow.
• Promote accountability, teamwork and continuous improvement.

Skills

Leadership

Operational excellence

Change management

Patient experience

Education

Missouri RN license or compact state license

Tools

EPIC or similar EHR

Job description

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule: Fulltime

What You'll Do

Works under the direction of the Director of Perioperative Services to plan, implement, direct, coordinate, and evaluate clinical operations across the continuum of surgical care including PAAC, Preop, Main Operating Room, and PACU. Provides leadership for operational excellence, patient experience, quality outcomes, employee engagement, change management, and process improvement.

Responsibilities:

• Provides operational and clinical leadership for PAAC, Preop, Main Operating Room, and PACU.


• Leads change management initiatives across the surgical continuum to support strategic and operational priorities.


• Serves as a champion for continuous process improvement utilizing evidence-based practices and data-driven decision making.


• Identifies, prioritizes, and leads multidisciplinary improvement initiatives designed to enhance patient experience, quality outcomes, and employee engagement.


• Analyzes patient experience feedback, quality metrics, employee engagement data, and operational performance indicators to develop sustainable action plans.


• Promotes a culture of accountability, innovation, teamwork, and continuous improvement.


• Leads efforts to improve patient throughput, reduce delays, eliminate waste, and optimize workflow efficiencies while maintaining patient safety and quality standards.


• Collaborates with physicians, anesthesia providers, nursing leadership, and ancillary departments to redesign processes that improve access, patient flow, quality outcomes, and service excellence.


• Develops and monitors key performance indicators related to patient experience, employee engagement, quality outcomes, financial stewardship, and operational effectiveness.

Requirements

Current Missouri Registered Nurse license or current Registered Nurse license from a compact state. If a compact license is held, it must be in the nurse’s state of residence.

Freeman Perks and Programs

• For eligiblefull timeandpart timeemployeesFreeman offers a wide variety of career opportunities,a great workculture and generous benefits, most starting day one!


• Health, vision, dental insurance


• Retirement with employer match


• Wellness program with discounts to Health Insurance or Cash Bonus with Participation


• Milestone payments with longevity of employment


• Paid Time Off (PTO) or Flex time off (FTO)


• Extended SickPay


• Learning Center designated only for Freeman Family members


• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc