Manager of Solutions Engineering

Paddle; New Boston (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Attractive salaries

Stock options

Retirement plans

Private healthcare

Unlimited holidays

Paid family leave

Learning and development budget

Job summary

A leading digital product company is seeking an experienced people leader to manage its Solutions team in Texas. You'll be responsible for coaching and developing Solutions Engineers, driving regional revenue, and fostering a culture of collaboration and innovation. Applicants should have a strong leadership background, enjoy the customer lifecycle from pre-sales to go-live, and be data-driven in decision-making. The position offers a robust benefits package, including unlimited holidays and paid family leave.

Qualifications

• Proven leadership experience in managing or mentoring teams.
• Track record of driving revenue through customer engagement.
• Ability to simplify complex challenges into actionable plans.

Responsibilities

• Manage and coach a high-performing Solutions team.
• Drive regional revenue and deliver exceptional customer experiences.
• Translate objectives into measurable team goals and priorities.

Skills

Leadership experience

Customer lifecycle knowledge

Understanding of solutions engineering

Coaching and developing people

Data-driven decision making

Cross-functional collaboration

Job description

Role Overview

We are looking for an experienced people leader to manage our Solutions team. This is a leadership role where your primary focus will be coaching and developing Solutions Engineers, building a positive partnership with the sales organization, and driving results for your region.

As a people leader first, you’ll create an environment where your team can thrive – fostering psychological safety and setting clear expectations. You’ll work closely with Sales leadership, Product, Engineering, and Solutions leadership to ensure your team has the support and direction they need to deliver exceptional experiences for digital product companies.

What You’ll Do

• Build a high‑performing team that delivers exceptional results and drives regional revenue, creating an environment where people love the work and impact they’re making.
• Be a role model who improves everything around you – from team processes to customer experiences to cross‑functional collaboration.
• Own successful go‑lives and revenue realization, ensuring your team delivers high‑quality implementations that meet commitments and drive measurable value.
• Translate company objectives into clear priorities and measurable goals, ensuring your team understands how their work connects to Paddle’s mission and success.
• Foster a culture where people feel safe to innovate, take ownership, and continuously raise the bar.
• Champion collaboration across teams and geographies, balancing regional needs with company‑wide priorities to maximize impact.

We’d Love to Hear From You If

• You have leadership experience – whether through managing a team, leading a Solutions function, or mentoring others in customer‑facing technical roles.
• You enjoy the full customer lifecycle from pre‑sales through go‑live, with a track record of driving revenue realization.
• You carry a deep understanding of both solutions engineering craft and what it takes to be a great people leader.
• You prioritise simplifying complexity – breaking down ambiguous challenges into clear action and helping others do the same.
• You enjoy coaching and developing people, with a track record of helping team members grow through honest, direct feedback.
• You take a data‑driven approach to making decisions, setting measurable goals, and tracking team performance.
• You believe in cross‑functional partnerships and building networks of trust across teams and geographies.

Benefits

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives. As a digital‑first company, you can work remotely or from one of our hubs, enjoy unlimited holidays, and receive four months paid family leave regardless of gender. We invest in your personal development through a learning fund, training, and continuous exposure to new challenges.

Everyone is welcome at Paddle. We are committed to removing invisible barriers and ensuring that every Paddler feels safe to be their authentic self. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. We provide accommodations to support you during the application process and in the workplace.