Manager, Solutions Engineering

Mixpanel; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Comprehensive Medical, Vision, and Dental Care

Mental Wellness Benefit

Generous Vacation Policy & Additional Company Holidays

Enhanced Parental Leave

Volunteer Time Off

Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Job summary

A leading analytics company is seeking a Solutions Engineering Manager to lead and mentor a team in New York. This role blends leadership with technical expertise, requiring strong experience in B2B SaaS and a solid understanding of data analytics products. You will collaborate closely with sales and product teams, ensuring customer success through effective guidance and innovative solutions. The ideal candidate is a proactive problem-solver with a passion for developing talent and fostering an inclusive team culture.

Qualifications

• 3+ years of people management experience in a technical environment.
• Deep knowledge in data and analytics products.
• Expertise in navigating complex sales deals.

Responsibilities

• Lead and mentor a high-performing team of Solutions Engineers.
• Partner with Sales to drive revenue through technical expertise.
• Guide the team through customer evaluations and technical challenges.
• Collaborate with Product and Engineering teams to influence strategy.

Skills

B2B SaaS experience

Team development and coaching

Data analysis expertise

Cross-functional collaboration

Effective communication

Problem-solving mindset

Tools

Mixpanel

Snowflake

Google BigQuery

Job description

About the role

As a Manager on the Solutions Engineering team at Mixpanel, you will lead a talented group of analytics consultants who are pivotal to our success. You will be at the forefront of driving customer value, guiding your team as they serve as the primary technical resources for our Sales organization.

This role is a unique blend of leadership, technical expertise, and business strategy. You will be responsible for coaching and developing your team, refining our technical sales processes, and collaborating across departments to ensure our customers achieve their business outcomes with Mixpanel.

You will also play a key role in hiring, onboarding, and managing the next wave of Solutions Engineers. By fostering a culture of excellence and deep customer empathy, you will empower your team to architect innovative solutions, drive product adoption, and ultimately secure the technical win with prospects and customers.

About Mixpanel

Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. The platform combines product and web analytics, session replay, experimentation, feature flags, and metric trees to deliver insights customers trust.

Responsibilities

• Develop & Mentor: Lead, coach, and grow a high-performing and inclusive team of Solutions Engineers, actively investing in their career development and upholding a high standard of performance.
• Drive Results: Partner closely with Sales leadership and Account Executives to provide technical expertise that drives new, retained, and expansion ARR. You will ensure your team's activities are directly contributing to the company's bottom line.
• Prioritize & Problem Solve: Guide your team through complex customer evaluations and technical challenges. You will manage team resources effectively, aligning the right skills to customer needs to achieve productivity targets and successful outcomes.
• Cross-Functional Partnership: Act as a key technical liaison, collaborating with peer managers across Sales, Product, and Engineering. You will gather and synthesize customer feedback from your team to influence product strategy and solve problems at scale.
• Communicate & Manage Change: Effectively translate broader company and departmental strategy into clear, actionable goals for your team. You will guide your direct reports through evolving business priorities with empathy and clarity.
• Hire the Best: Actively assess the needs of the team, build a pipeline of top talent, and hire outstanding individuals who elevate the team's capabilities and contribute to our inclusive culture.
• Innovate & Raise the Bar: Relentlessly seek to improve how your team operates, from refining demo strategies and proof-of-concept methodologies to adopting new tools and processes that increase effectiveness and celebrate success.

We’re looking for someone who

• Has progressive experience in a B2B SaaS environment, including 3+ years of people management experience leading a technical pre-sales, solutions engineering, or professional services team.
• Exhibits a "player-coach" mentality with deep knowledge in the data and analytics space. You are an expert on how data products (like CDPs, data warehouses, and analytics tools) are implemented and adopted by customers.
• Is a proven cross-functional partner with a track record of successfully working with sales teams to navigate complex deals and drive revenue.
• Demonstrates expertise in communicating complex technical concepts clearly and effectively to both technical and non-technical stakeholders.
• Is skilled at prioritizing team activities and managing workload in a dynamic environment, balancing customer needs with efficiency goals.
• Is a natural mentor and developer of talent, with a passion for coaching and a history of building inclusive, high-achieving teams.
• Handles ambiguity with ease, demonstrating flexibility and a proactive, problem-solving mindset when adapting to new challenges and business priorities.
• Actively seeks feedback and is humble to learn, consistently looking for ways to improve themselves and their team.

Bonus points

• Previous experience in management consulting, strategic operations, or a similar role focused on go-to-market strategy.
• Direct, hands-on experience with Mixpanel or other product analytics tools like Amplitude, Pendo, or Contentsquare.
• Strong familiarity with the modern data stack, including tools like Snowflake, Google BigQuery, Segment, or Hightouch.

Benefits and perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.