Manager of Regional Operations - DC Metro

NVA; Washington (District of Columbia); On-site; USD 110,000 - 125,000; Full time

Job summary

National Veterinary Associates is seeking a Manager of Regional Operations for the DC Metro area to support veterinary practices within the region and act as a liaison between the NVA Support Center and hospitals.

The role requires spending substantial time in the field with hospital leadership to improve processes, profitability, and to implement local growth initiatives. A bachelor’s degree and multi-site operations experience are required, with up to 75% travel.

Qualifications

• 5+ years of Veterinary / animal health or human health management experience is a plus.
• Bachelor’s degree or equivalent education is required.
• Willingness to travel up to approximately 75% of the time.
• Multi-site Business Operations experience is required, ideally 10+ locations.

Responsibilities

• Oversees hospital operations and staff scheduling across the region.
• Collaborates with hospital leadership to develop and implement business strategy.
• Mentors hospital leadership, conducts performance reviews, and ensures training.
• Drives client retention and grows hospital visits within the region.

Skills

Leadership

Multi-site Operations

Strategic Planning

Hospital Operations

Travel Readiness

Education

Bachelor’s degree or equivalent

Tools

Practice management software

Job description

Manager of Regional Operations - DC Metro

The Manager of Regional Operations is responsible for supporting the operations, NVA initiatives, and business functions of NVA veterinary practices within the region of responsibility. This role acts as a liaison between the NVA Support Center and the veterinary practice and performs duties at the direction of the Division Leader.

The successful candidate will maintain the exceptional relationships that have been built with hospital leadership and their teams over the years, and extend that capability into new practices as they are acquired. The Manager of Regional Operations will be responsible for spending time in the field with hospital leadership and staff, which is critical for success. This individual will work directly with veterinary practices to improve processes and profitability, and identify and implement local growth initiatives. The ideal candidate will be required to live withinthe market and be able to support any site within the division.

Location and Travel

• Ideal candidates are based in or around DC Metro
• Travel requirement of ~75%

Company Background

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

Job Duties and Responsibilities

Hospital Operations

• Acquires and maintains knowledge of organizational and local practice policies and procedures.
• Utilizes practice management software and NVA support systems. Ensures proper staff scheduling and optimization.
• Analyzes and interprets operational reports and identifies areas for improvement.
• Champions and implements NVA initiatives throughout the region.
• Utilizes time management skills to manage priorities of multiple hospitals within the region.

Strategic Planning and Leadership

• Collaborates with hospital leadership to develop business strategy and aids in its implementation.
• Creates action plans, sets and manages goals, delegate tasks, and tracks metrics.
• Analyzes and improves systems, policies, and processes.
• Negotiates and mediates conflicts; coaches and provides feedback to hospital leadership.
• Onboard new Hospital Managers and ensures a successful introduction into the company.
• Mentors, coaches, and sets expectations with hospital leadership and staff.
• Ensures Hospital Managers are trained in financial and operational systems and methods.
• Analyzes the financial health of hospitals and diagnoses issues.
• Assists with the preparation and communication of the annual budget.
• Oversees the management of costs, particularly labor.
• Manages revenue growth.
• Experience managing P&L’s of $20M+.

People Management

• Assists Hospital Managers with interviewing, hiring, and resolving personnel issues.
• Conducts Hospital Manager performance reviews and oversees career development.
• Ensures hospitals comply with all federal and state human resource policies (I-9, DEA, OSHA).
• Makes recommendations for staff training and development.

Client Relations

• Develops, champions, and drives client retention initiatives.
• Directs and oversees tactics for increasing new client visits.
• Assesses the quality of client service and provides direction for enhancements.

Requirements and Personal Attributes

• 5+ years of Veterinary / animal health or human health management experience is a plus
• Bachelor’s degree or equivalent education is required.
• Passion and understanding of the human-animal bond
• Possesses a self-directed attitude and an ability to work independently.
• Demonstrates sound judgment, good problem-solving skills, and effective decision-making abilities.
• Willingness to travel up to approximately 75% of the time.
• Multi-site Business Operations experience is required, ideally 10+ locations.
• Ability to roll up your sleeves and get things done with enthusiastic participation

Compensation

The salary range for the position is $115,000 annually. This role is also eligible for annual bonus incentive.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.