Hospital Operations Manager

Talentify; St. Louis (MO); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Biweekly pay

Quarterly bonus

Health insurance

Mental health benefits

401k with match

PTO

CE stipends

Work-life balance

Job summary

National Veterinary Associates (NVA) is seeking an experienced Hospital Operations Manager for the Greater St. Louis area to join our team of animal lovers delivering excellent veterinary care and customer service.

This role emphasizes leadership, P&L ownership, and collaborative hospital management. The successful candidate will oversee scheduling, payroll, inventory, costs, and financing while coordinating with regional leadership to drive growth and efficiency.

Qualifications

• Bachelor's degree preferred
• 3–5 years in a managerial role with customer service experience
• Experience in hospital, retail, or service industries a plus

Responsibilities

• Own the hospital's P&L and drive its performance
• Collaborate with regional leadership to forecast needs
• Manage accounts receivable and hospital costs
• Oversee inventory and control labor and administrative costs
• Handle payroll for hospital staff
• Develop schedules and manage labor costs
• Lead and promote best practices and change initiatives
• Guide the hospital team to improve processes across service areas
• Implement new technologies to improve efficiency
• Establish and uphold hospital culture
• Maintain licensure for all DVMs
• Provide feedback and handle challenging conversations
• Ensure top-tier client service

Skills

Operations management

People management

Budgeting & P&L

Customer service

Marketing

Business development

Interpersonal skills

Education

Bachelor's degree in business or related field

Job description

Job Description

National Veterinary Associates is currently looking for experienced, full-time Hospital Operations Managers in the Greater St Louis area to join our team of skilled and compassionate animal lovers in providing exceptional veterinary care and customer service to our clients and their animal family members!

These roles demand a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.

The successful candidate will have experience in Operations Management, including but not limited to Human Resources, Personnel Management, Marketing, and Business Development. Additionally, strong financial and operational acumen in budgeting and P&L will be required and utilized daily.

If you are a dynamic team leader with an entrepreneurial drive who is ready to take charge of a multi-million-dollar business that positively impacts your community, this role may be for you! *experience leading teams in the veterinary medicine industry is preferred, however, we are also open to operations management backgrounds in human healthcare, retail, hospitality, or consumer services.

For more information about NVA, please visit: https://www.nva.com/

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• Base salary paid on a biweekly basis
• Annual Bonus Opportunity paid quarterly
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance

Location: Greater St Louis area, 63385

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.