Manager of Program Services

Glenview Park District; Northfield Township (IL); On-site; USD 73,000 - 78,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Pension/IMRF

Paid Time Off

Tuition Reimbursement

Park District Discounts

Facility Usage Benefits

Job summary

The Glenview Park District is seeking a Program Manager at the Glenview Community Ice Center to lead program growth, drive revenue, and ensure operational excellence. You will supervise the Figure Skating Director, Hockey Director, and Customer Experience Supervisor while coordinating with staff and contractors to maximize utilization of ice time and facilities.

We require a Bachelor’s degree in a related field or equivalent experience, 5+ years in the field with supervisory responsibilities,

Qualifications

• Bachelor’s degree in Parks & Recreation, Business Administration, Sports Management or related field; significant experience may substitute.
• At least 5 years of relevant experience with prior supervisory responsibilities.
• Valid Illinois driver’s license required.
• Professional certifications or active professional association membership desirable.

Responsibilities

• Oversees all internal programs, drop-ins and special events.
• Reviews and updates programs to meet patron needs.
• Develops budget and administrative areas for front desk, events, figure skating, hockey, karate, and camps.
• Drives budget performance through program management, revenue growth and cost savings.
• Builds relationships with staff and customers to identify opportunities and drive revenue.
• Oversees programs with independent contractors and maintains insurance certificates.
• Manages scheduling of ice and facility spaces to maximize utilization and revenue.

Skills

Program management

Budget management

Leadership

Customer relationships

Education

Bachelor's degree

Job description

“Recreate” a better life with a career in the field of Parks & Recreation!JOB SUMMARYThe Program Manager is a key strategic leader at the Glenview Community Ice Center, driving program growth, financial performance and operational excellence. This position is responsible for building strong relationships with staff and customers to continue to drive improvement and program growth. Responsible for overseeing all Ice Center Programs and Special Events. Direct Supervisor for Figure Skating Director, Hockey Director and Customer Experience Supervisor. The Program Manager essential functions include, but are not limited to:Oversees all internal programs, drop ins and special events. Reviews and updates programs and services to meet patron needs and expectations. Seeks new program and special event revenue opportunities.Develops all budget and administrative areas related to front desk, special events, figure skating, hockey, karate, and camps.Drives budget performance through strategic program management and promotion, revenue growth, cost savings, and continuous improvement of the customer experience.Build strong relationships with staff and customers to understand needs, identify programming opportunities and drive program revenue growth.Directly oversees programs that collaborate with independent contractors, responsible for maintaining agreements and certificates of insurance for ICAs.Manages scheduling of ice and facility spaces to maximize program utilization and revenue.QUALIFICATIONSEducation: Bachelor’s degree in Parks & Recreation, Business Administration, Sports Management or related field required. Will consider significant and material experience in lieu of formal education.Experience: At least 5 years relevant experience. Prior supervisory experience required.Certifications / Memberships: Professional certification(s) and/or active membership in a professional association desirable.Licenses: Valid Illinois driver’s license required.SCHEDULING & PAYThis is a full time year round position. Daily schedule will vary based on program, special event and facility needs, with frequent nights and weekends based on program and facility needs.Target hiring range is $72,758.40-$78,000, dependent on qualifications. The full pay range is $72,758.40-$105,500.74.BENEFITS WE OFFER: In exchange for your time and talent, we offer a generous benefit package, including:Medical Coverage – PPO or HMODental CoveragePrescription CoverageVision CoverageLife InsuranceShort- and Long-Term Disability (IMRF)Short-Term Disability Supplemental (Aflac)Pension/Defined Benefit Plan (IMRF)457 Plan/Defined Contribution PlanPaid Time Off & Paid Emergency LeaveTuition ReimbursementProfessional Membership Dues ReimbursementPublic Service Loan ForgivenessPark District Facility Discounts and Usage BenefitsPark District Facility Discounts and Usage BenefitsFOR MORE INFORMATIONContact Kayla Lindgren at 224-521-2088 or [e-mail] ONLINEVisit us at www.GlenviewParks.org – click on “Jobs” at the top of the page.If interested, please apply early. Recruiting and interviewing will begin immediately.