Manager of Patient Access - Full Time Days

Cape Fear Valley Health; United States; On-site; USD 100,000 - 160,000; Full time

Job summary

Cape Fear Valley Health System in Fayetteville, NC seeks a Management professional to lead the Patient Access Operations. You will plan, organize, and coordinate admitting, registration, financial counseling, training and scheduling to ensure accurate demographic, financial, and clinical data collection during registrations.

Responsibilities include managing pre-certification and authorization processes, staffing, policy maintenance, and collaboration with Nursing, Medical Records, and Patient

Qualifications

• Bachelor’s degree required; 8 years of relevant work experience required.
• 4 years Patient Access experience required; 2 years supervisory experience required.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Plan, educate, organize, coordinate, and control all registration activities.
• Maintain all Patient Access policies and procedures.
• Maintain all job descriptions and standards for registration personnel.
• Implement and control registration procedures.
• Coordinate with nursing/medical staffing to meet Patient Access needs.
• Coordinate with Directors of Medical Records and Patient Accounts to ensure needs are met.
• Ensure accurate completion of medical and financial forms for admissions/registration/scheduling.
• Cross-train staff across departments and monitor staffing schedules for efficiency.
• Inform Director of Patient Financial Services on status of admitting/financial/scheduling operations.

Skills

Leadership

Patient Access

Supervisory

Communication

Medical terminology

Problem solving

Education

Bachelor’s degree in Healthcare, Business Administration, Accounting, or related field

Tools

Microsoft Office

Job description

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Patient Financial Services Operations

Job Family

Management

Work Shift

Days (United States of America)

Summary

Responsible for planning, educating, coordinating, and controlling the activities of all admitting, registration, financial counseling, training and scheduling functions within the Medical Center. Primarily concerned with obtaining accurate, complete, and consistent demographic, financial, and clinical data during all registration processes, following up on all scheduled visits. Managing the authorization and pre-certification process for inpatient and outpatient services.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Plans, educates, organizes, coordinates, and controls all registration activities
• Maintains all Patient Access policies and procedures
• Maintains all job descriptions and standards for all registration personnel
• Implements and controls registration procedures
• Coordinates and works closely with nursing and medical staffing to accommodate and keep them informed of all Patient Access requirements and needs
• Coordinates and works closely with the Directors of Medical Records and Patient Accounts to ensure that their needs are met
• Ensures accurate completion of medical and financial forms related to the preadmission, admitting, registration, financial counseling and scheduling process
• Recruits new personnel and evaluates all personnel in the department
• Ensures that the Director of Patient Financial Services is informed on the status of the admitting, financial counseling and scheduling operations
• Cross trains staff across departments to ensure most effective use of labor
• Monitors times and schedules of staff so that efficiency is optimized
• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training :

• Bachelor’s degree in Healthcare, Business Administration, Accounting, or related field is required 8 years of relevant work experience required

Work Experience :

• 4 years Patient Access experience required
• 2 years supervisory experience required

Knowledge, Skills, and Abilities Required :

• Proficiency in reading, writing, and speaking the English language
• Ability to plan, direct, and control Patient Access functions
• Good command of medical terminology
• Problem solving abilities
• PC experience, including Microsoft Office and Windows

Physical Requirements :

• Ability to communicate orally and in writing effectively with patients, doctors, and other departments in the institution

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity