Manager of Parking Services

University of Denver; Denver (CO); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Paid time off

Tuition benefit

ECO pass

Job summary

The University of Denver seeks a Parking Services Manager to oversee the parking office operations, supervise staff, and ensure accurate revenue processing across daily, monthly, and quarterly cycles. The role coordinates with campus units and manages inventory, event parking, and back-office software configuration.

Responsibilities include preparing departmental reports, guiding policy development, and representing Parking Services in cross-functional planning with Athletics, Newman Center, and

Qualifications

• Bachelor’s Degree or equivalent combination of education, training, and experience in Parking and Mobility Services.
• Three years of progressively responsible experience in Parking and Mobility Services.
• Valid Colorado Driver’s License and Insurable by University of Denver’s insurance carrier.

Responsibilities

• Supervises three full-time and up to five part-time employees in customer service management.
• Configures and manages back-office software systems like T2 Flex and Ungerboeck.
• Prepares and analyzes reports on operations, utilization, and finances for leadership.
• Plans and coordinates event parking and inventories, liaising with campus departments.

Skills

Leadership

Budget management

Cash handling

Supervising staff

Customer service

Education

Bachelor’s Degree or equivalent in Parking/Mobility Services

Tools

T2 Flex

Ungerboeck

Job description

The Department of Facilities Management supports the mission of the University of Denver's physical resources to provide a healthy and safe educational environment for the campus community through services of the departments of Capital Projects and Planning, Facilities Management, Parking & Mobility Services, Auxiliaries & Real Estate, and Business & Operations.

Position Summary

This position is responsible for all administrative, clerical, and supervisory functions of the Parking Services office operations. This position supervises full and part-time employees, ensures best practices with cash handling and reconciles all the parking revenue on a daily, monthly, and quarterly basis. Manages the payment of all department invoices and works with the budget officer on budget development and forecasting. This position also serves as the Director of Parking & Mobility Services in the Director’s absence. This includes providing guidance and supervision of all department employees in some day-to-day functions and operations. This position manages the employee’s responsibility, accountability, and retention system for all department employees. This position is the primary coordinator for the day-to-day utilization of parking inventory to effectively and efficiently manage parking for all permit holders and unique event visitors to the DU campus with minimum adverse impact on the DU permit holders. Prepares studies and analyzes statistical data from various sources within the division and some outside resources for preparing reports. Acts as a liaison to the Athletic/Recreation Department, the Newman Center for Performing Arts, and the University Conference and Events Department to plan and meet their special parking needs. This position is responsible for the preparation of all departmental reports. These include monthly, quarterly, and annual reports on operations, utilization, and finances. These reports are prepared and distributed to Division and University leadership. May also be assigned special projects by the Director of Parking & Mobility related to various areas of the Parking operation.

Essential Functions

• In addition to following the University of Denver’s policies and procedures, principal responsibilities include, but are not limited to:
• Responsible for the parking offices operational functions: supply and permit ordering and inventory, citation disputes, and complaints from all customer bases. Acts as an intermediary with the public. Responsible for the configuration of back-office software systems like T2 Flex and Ungerboeck. This includes configuring and managing permit sales, event calendars, and gate access. Must address customer complaints professionally while taking the necessary customer service action. Resolve billing disputes and keep track of overdue accounts, and attempt to collect payment. Responsible for ordering all supplies for the parking office operations.
• Manages three full-time and up to 5 part-time employees in customer service management. This position provides guidance and advice on many day-to-day operations and procedures for all staff in the department. This person serves as the Director of the department in the absence of the Director of Parking Services. This position serves as a point of contact for all department staff when issues arise that require a management-level decision regarding operations, finances, and policy. Responsible for submitting and approval of all parking services personnel timecards in the Pioneer Time system.
• Manages University internal and external event parking requirements for over events per year. These duties include planning and implementing parking requirements by developing and designing detailed plans, diagrams, maps, permits, etc., as required to execute parking obligations. Work closely with the event coordinators to ensure the parking calendar and inventory are adequately managed. Supervises University personnel in performing analysis necessary for the coordination, execution, and settlement of special event parking. Liaison with Athletics/Recreation Department, Newman Center for Performing Arts Department, and Conference and Events Services Department at the University that routinely use the DU parking inventory to schedule their parking requirements proactively.
• Responsible for recording all daily parking revenue in Banner, FLEX, and One Step. Accountable for processing monthly payroll deductions for parking permit payments. Responsible for applying charges to the student accounts through the Banner system weekly. Responsible for issuing all direct payments needed in the Parking Services Department. Responsible for processing and reconciling all internal department charges for University departments. Additionally, this position reconciles all financial transactions and prepares monthly, quarterly and annual reports for the Controller’s Office and senior management.
• Prepares studies and analyzes statistical data from various sources within the division and some outside resources for preparing reports. These reports will include but are not limited to quarterly and annual balanced scorecard reports for the manager, director, VCBFA, and trustees, as requested. Develops, maintains, and regularly reviews all division and department policies.
• Participates in the department’s community outreach and public information initiatives. Conducts presentations and represents the department at planning and development meetings across several departments on campus. Takes a leadership role in developing parking policies and procedures that impact all campus parking operations

Knowledge, Skills, And Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before the organizations customers, students, or employees.
• Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, familiar fractions, and decimals. Ability to compute rates, ratios, and percentages and create and interpret graphs and complex financial reports.
• Ability to apply common sense understanding to complete instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in very fluid situations.
• Ability to work in a team-oriented environment that requires individual thought and initiative. Capable of facilitating the interactions and diverse needs of a complex organization. Ability to maintain professional standards of conduct during stressful and often emotional situations. Possess strong oral and written communication skills. Superior customer service skills are a must.

Required Qualifications

• Bachelor’s Degree or equivalent combination of education, training, and experience in Parking and Mobility Services.
• Three years of progressively responsible experience in Parking and Mobility Services.
• Valid Colorado Driver’s License and Insurable by the University of Denver’s insurance carrier

Preferred Qualifications

• Bachelor’s Degree in Transportation Management or Business.
• 5 years of parking and mobility experience, including parking management software, eCommerce, customer service, and event parking coordination for special events.
• Five years of posting financial transactions.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

Salary Grade Number

The salary grade for the position is 10.

Salary Range

The salary range for this position is $57,000 - $67,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

• The University of Denver offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO pass.

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, and local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement .

All offers of employment are based upon satisfactory completion of a criminal history, Motor Vehicle and National Sex Offender Registry background check.