Part Time Front Desk Coordinator

University of Denver; Denver (CO); On-site; USD 26,000 - 37,000; Part time

Job summary

The University of Denver's Conference & Event Services (CES) department seeks a Front Desk Coordinator to provide administrative support, serve as the primary contact for clients and campus partners, and help maintain a welcoming office environment. This is a part-time, non-benefited role with up to 1,000 hours per calendar year.

Responsibilities include responding to inquiries, coordinating office activities, managing deliveries, preparing conference materials, and supporting departmental sales

Qualifications

• One to two years of relevant experience in administrative support, customer service, project coordination, or related work.
• Experience using CRM systems is preferred.
• Experience supporting sales activities, client communications, or proposal preparation.

Responsibilities

• Be the primary contact for Conference & Event Services by answering calls, monitoring email, greeting visitors, and responding to inquiries from clients, guests, and campus partners.
• Provide general administrative support, including data entry, document preparation, file organization, and coordinating daily office activities.
• Receive, organize, and distribute incoming mail, packages, deliveries, and conference materials.
• Monitor and maintain inventory of office and event supplies to support daily operations.
• Prepare and organize conference materials, including guest packets, signage, printed documents, and other resources.
• Support departmental sales activities by tracking inquiries and updating client information in CRM, preparing proposals, and coordinating follow-up communications.
• Assist with conference and event operations, including preparing reports, checking in guests, and responding to attendee inquiries.

Skills

Customer service

Administrative support

Data entry

CRM usage

Microsoft Office

Tools

CRM systems

Job description

Position Summary

The University of Denver's Conference & Event Services (CES) department provides event planning, coordination, and operational support for conferences, meetings, camps, and special events hosted on campus. CES partners with university departments and external organizations to deliver high-quality events that support the University's mission, strengthen community relationships, and generate revenue.

Position Summary

The University of Denver's Conference & Event Services (CES) department provides event planning, coordination, and operational support for conferences, meetings, camps, and special events hosted on campus. CES partners with university departments and external organizations to deliver high-quality events that support the University's mission, strengthen community relationships, and generate revenue. The Front Desk Coordinator provides administrative, customer service, and operational support for Conference & Event Services. Serving as a primary point of contact for clients, guests, and campus partners, this position helps maintain a welcoming, organized, and professional office environment. Responsibilities include responding to inquiries, coordinating office activities, managing deliveries and supplies, preparing conference materials, and supporting departmental sales and event operations. The ideal candidate demonstrates strong communication, organizational, and customer service skills, with the ability to manage multiple priorities in a dynamic environment. This is a non-benefited position not to exceed 1,000 hours in a calendar year.

Essential Functions

• Serve as a primary point of contact for Conference & Event Services by answering phone calls, monitoring departmental email, greeting visitors, and responding to inquiries from clients, guests, and campus partners.
• Provide general administrative support, including data entry, document preparation, file organization, and coordination of daily office activities.
• Receive, organize, and distribute incoming mail, packages, deliveries, and conference materials.
• Monitor and maintain inventory of office and event supplies to support daily operations and conference readiness.
• Prepare and organize conference materials, including guest packets, signage, printed documents, and other event-related resources.
• Support departmental sales activities by tracking inquiries, entering and updating client information in customer relationship management (CRM) systems, preparing proposals, and coordinating follow-up communications.
• Assist with conference and event operations, including preparing reports, supporting guest check-in processes, organizing event information, and responding to attendee inquiries.
• Collaborate with CES staff and campus partners to ensure timely communication, accurate information, and consistent customer service.
• Perform additional administrative and operational duties as assigned to support departmental activities and events.

Knowledge, Skills, And Abilities

• Strong customer service skills and ability to interact professionally with clients, guests, colleagues, and campus partners.
• Excellent written and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Knowledge of general administrative procedures and office coordination practices.
• Ability to work effectively both independently and collaboratively as part of a team.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn new software systems, processes, and departmental procedures.
• Demonstrated dependability, professionalism, and commitment to providing high-quality service.

Required Qualifications

• One (1) to two (2) years of relevant experience in administrative support, customer service, project coordination, or related work.

Preferred Qualifications

• Previous experience in an event management, hospitality, or conference services environment.
• Experience using customer relationship management (CRM) systems.
• Experience supporting sales activities, client communications, or proposal preparation.

Working Environment

• Primarily a standard office environment with occasional work in active conference and event settings across campus.
• Regular interaction with clients, guests, university employees, and external partners.
• Work environment may involve increased activity, interruptions, and elevated noise levels during peak conference periods.

Physical Activities

• Ability to sit and work at a computer for extended periods.
• Ability to stand, walk, and move between office and event locations across campus.
• Ability to occasionally lift, carry, or transport materials and supplies weighing up to 50 pounds.

Work Schedule

This part-time position is expected to work approximately 20 hours per week, with specific days and hours varying based on event schedules and departmental needs.

Hourly Rate

The hourly rate for the position is $23.00. The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, and local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non-Discrimination Statement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.