Manager of Operations

JT LOGISTICS SOLUTIONS LLC; Altoona (IA); On-site; USD 75,000 - 110,000; Full time

Job summary

JT Logistics Solutions LLC in Altoona, IA is seeking an Operations Manager – eCommerce Fulfillment to lead the day‑to‑day D2C and B2B order fulfillment within a high‑velocity 3PL warehouse. You will drive pick/pack/ship performance, carrier execution, and inventory accuracy to meet client SLAs while managing labor productivity and cost per order.

The role requires experience with WMS and multi‑carrier parcel shipping, strong leadership, and a data‑driven approach to continuous improvement in

Qualifications

• Three or more years of leadership experience in ecommerce fulfillment, 3PL, or distribution operations
• Experience with WMS, multi‑carrier parcel shipping, and scaling operations for peak season
• High school diploma or equivalent; associate or bachelor’s degree preferred

Responsibilities

• Manage daily D2C and B2B order flow to meet same-day/next-day ship cutoffs and client SLAs
• Balance labor across multiple client and production lines including the picking, packing, quality, and processes to match real‑time order volume and UPH targets
• Optimize pick paths, slotting, and pack‑station setup for high‑SKU, single‑ and multi‑line ecommerce orders
• Oversee small‑parcel and LTL execution across carriers (UPS, FedEx, USPS, regional) including service selection, rate shopping, and proper shipping forms
• Manage kitting, bundling, and value‑added/branding services to client specifications
• Drive peak‑season readiness — staffing, capacity, and carrier cutoffs — for high‑volume promotional events
• Maintain inventory accuracy through cycle counts, bin/location integrity, and timely exception resolution
• Manage returns/reverse-logistics receiving, disposition, and restock within SLA
• Ensure WMS transactions, ASN/receiving, and order data reconcile with client systems and marketplaces
• Ensure safety programs, sanitation requirements, and SOPs are followed and comply with federal, state, OSHA, and regulatory requirements
• Maintain accurate records of goods received, stored, shipped, and returned using scanners and system checks
• Recruit, hire, train, coach, and evaluate performance of fulfillment staff; assign and prioritize daily duties
• Manage scheduling, time tracking, and productivity to labor standards and UPH targets
• Coach, counsel, discipline, and terminate direct reports in accordance with company policy
• Serve as operational point of contact for ecommerce client(s); communicate on KPIs (on‑time ship %, order accuracy, cycle‑count accuracy, cost‑per‑order)
• Maintain daily communication and manage client requests and escalations in a timely manner
• Report on SLA performance and lead continuous improvement initiatives

Skills

Leadership

Attention to detail

Data-driven decisions

Communication skills

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

WMS

Job description

Job Details

Job Location: JT Logistics Solutions 2301 21st St NW - Altoona, IA 50009

Position Type: Full Time

Travel Percentage: None

Job Shift: First Shift

Job Category: Warehouse

Summary

Reporting to the Sr. Manager/Director of Operations, the Operations Manager – eCommerce Fulfillment leads the day‑to‑day direct-to-consumer (D2C) and B2B order fulfillment operations within a high‑velocity 3PL warehouse. The role is accountable for pick/pack/ship performance, order cutoff compliance, small‑parcel carrier execution, returns/reverse logistics, and inventory accuracy to deliver on client service‑level agreements (SLAs) while managing labor productivity and cost‑per‑order.

Supervisory Responsibility

The Operations Manager supervises fulfillment associates, pick/pack and shipping coordinators, returns/reverse-logistics associates, value‑added services (kitting) staff, and shift leads.

Essential Job Functions – eCommerce Fulfillment Operations (45%)

• Manage daily D2C and B2B order flow to meet same-day/next-day ship cutoffs and client SLAs.
• Balance labor across multiple client and production lines including the picking, packing, quality, and processes to match real‑time order volume and units‑per‑hour (UPH) targets.
• Optimize pick paths, slotting, and pack‑station setup for high‑SKU, single‑ and multi‑line ecommerce orders.
• Oversee small‑parcel and LTL execution across carriers (UPS, FedEx, USPS, regional) including service selection, rate shopping, and proper shipping forms.
• Manage kitting, bundling, and value‑added/branding services to client specifications.
• Drive peak‑season readiness — staffing, capacity, and carrier cutoffs — for high‑volume promotional events.

Essential Job Functions – Inventory, Returns & Recordkeeping (20%)

• Maintain inventory accuracy through cycle counts, bin/location integrity, and timely exception resolution.
• Manage returns/reverse-logistics receiving, disposition, and restock within SLA.
• Ensure WMS transactions, ASN/receiving, and order data reconcile with client systems and marketplaces.

Essential Job Functions – Compliance & Safety (10%)

• Ensure safety programs, sanitation requirements, and SOPs are followed and comply with federal, state, OSHA, and regulatory requirements.
• Maintain accurate records of goods received, stored, shipped, and returned using scanners and system checks.

Essential Job Functions – Supervision & People (15%)

• Recruit, hire, train, coach, and evaluate performance of fulfillment staff; assign and prioritize daily duties.
• Manage scheduling, time tracking, and productivity to labor standards and UPH targets.
• Coach, counsel, discipline, and terminate direct reports in accordance with company policy.

Essential Job Functions – Client Service & Performance (10%)

• Serve as operational point of contact for ecommerce client(s); communicate on KPIs (on‑time ship %, order accuracy, cycle‑count accuracy, cost‑per‑order)
• Maintain daily communication and manage client requests and escalations in a timely manner.
• Report on SLA performance and lead continuous improvement initiatives.

Competencies

• Attention to detail and data‑driven decision making.
• Adaptability and composure in a high‑velocity, seasonal environment
• Working knowledge of WMS and ecommerce/marketplace/carrier integrations
• Labor planning and productivity management (UPH/units‑per‑hour)
• Good written and oral communication skills
• Strong leadership, coaching, and training skills

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Three or more years of leadership experience in ecommerce fulfillment, 3PL, or distribution operations
• Experience with WMS, multi‑carrier parcel shipping, and scaling operations for peak season

Disclaimer

This document is intended to describe the general nature and level of work performed by employees assigned to this job. It is not an exhaustive list of all duties and responsibilities of the job holder. Management reserves the exclusive right to alter this job description at any time without notice. Employment at JT Logistics is “at will” or voluntary on both the part of the Company and the job holder. Employment is not for a set period of time and may be discontinued by either party for any lawful reason, with or without notice. This job description is not an employment contract