Operations Manager

Kids for the Future

San Bernardino (CA)

On-site

USD 75,000 - 80,000

Full time

7 days ago

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Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

iDC Logistics Inc. is seeking a Second Shift Supervisor to oversee 24/7 warehouse operations, including unloading, processing, loading, and shipping to ensure timely, accurate, and safe freight handling.

The role emphasizes staff planning, SOP development, budgeting input, KPI/LOS targets, and developing a productive team while maintaining customer satisfaction and continuous improvement.

Qualifications

Eight years of supervisory or managerial experience in a high-volume warehouse or similar environment.
Experience with operating budgets, capital projects, cost-reduction initiatives, and productivity improvements.
Excellent interpersonal and written communication skills.
Ability to develop and maintain collaborative relationships at all levels of an organization.
Proficiency with MS Office; experience with WMS/YMS is desirable.
Bachelor’s degree (B.A./B.S.) or equivalent combination of education and experience.

Responsibilities

Oversee 24/7 warehouse operations including scheduling, unloading, processing, loading and shipping of freight.
Maintain safe, injury-free operations and meet LOS and KPI requirements.
Plan and optimize labor utilization to meet productivity targets.
Forecast staffing, workload and performance to meet business demands.
Develop SOPs and drive continuous improvement to maximize ROI.
Develop and manage a productive staff through recruitment, performance management, and recognition.
Ensure safety and well-being of all subordinate personnel.
Foster high levels of productivity and engagement among staff.
Meet customer expectations for timeliness and quality of service.
Contribute to annual operating budgets, capital investments, cost reductions, and accident prevention programs.
Demonstrate strong management planning, organizing, and communication skills.
Resolve customer service issues promptly and effectively.

Skills

Customer service

Organizational skills

Time management

Communication

Leadership

Problem-solving

Team player

Prioritization

Adaptability

Education

Bachelor’s degree (B.A./B.S.)

Tools

MS Office

Warehouse Management Systems

Yard Management Systems

Job description

Base Pay $75,000.00 - $80,000.00 / Year
Employee Type Exempt - FT

Description

2nd SHIFT

Position Summary

Plans, organizes and executes all facets of daily activity involving the manufacturing and refurbishing operations, unloading, processing and loading of freight, and all other operations in order to accomplish timely, accurate, safe and cost-effective shipment of goods to customer locations either personally or through a staff of supervisors.

Job Responsibilities

Ensures Facility housekeeping and the safe and injury-free operation of all activity conducted on a 24/7 basis related to the scheduling, unloading, processing, loading and shipping of freight.
Oversees customer relationships and the meeting or exceeding of customer expectations in terms of LOS and KPI requirements including the timely, damage free and accurate shipment of goods.
Plan and implement the efficient utilization of labor in order to achieve budgeted CPU and Units per Hour productivity objectives.
Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.
Establish standard operational procedures (SOPs) and continuous improvement activities to achieve optimum efficiency and budgeted return on investment (ROI) objectives.
Develop a highly productive staff of subordinates by actively participating in recruitment, selection, performance management, and reward/recognition programs.
Provide for the safety and well-being of all subordinate personnel.
Create and maintain high levels of employee productivity and engagement.
Meet or exceed customer expectations pertaining to timeliness and quality of service.
Actively participate in the development of annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs.
Demonstrate effective management planning, organizing, communicating, directing, controlling, and innovating skills.
Effectively resolve customer service problems with timely customer interaction and problem-solving skills.

Minimum Required Qualifications

Eight years of demonstrated supervisory or managerial experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives, and productivity improvement plans.
Excellent interpersonal and communication skills, both verbal and written.
Demonstrated ability to develop and maintain collaborative relationships among all levels of an organization.
Computer literacy with MS Office Suite essential; prior experience with Warehouse Management and Yard Management Systems desirable.
Bachelor’s degree (B.A. / B.S.) from an accredited four-year college or university, or equivalent combination of education and experience.

Skills/Abilities

Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
Must have strong organizational and time management skills.
Ability to organize and manage multiple priorities
Excellent verbal and written communication, planning and organizing skills
Strong leadership, relationship management, and problem-solving skills
Multi-tasking with quick pivots from task to task with changing business needs
Firm execution of projects and process improvement changes
Productive within a team environment
Must be able to adapt and flex to a changing environment

Benefits

The company offers medical, dental, and vision insurance, as well as basic and voluntary life and voluntary ancillary coverages for accident, critical illness and hospital indemnity. Full-time employees are eligible for paid sick leave, bereavement, holiday and vacation pay. Employees are eligible to participate in the company 401k plan on the first day of the third month following hire date.

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.

Job Type: Full-time