Manager of Office Operations- Senior Health Services, Full Time Days

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Cape Fear Valley Health in Fayetteville, NC, seeks an experienced healthcare manager to oversee front desk, scheduling, nursing functions and overall office operations. You will lead the CFV Medical Group team, coordinate with Providers and Administration, and ensure efficient patient flow, staffing and billing compliance.

Responsibilities include hiring, training, monitoring productivity, budgeting and maintaining strong guest relations with patients and staff.

Qualifications

• Bachelor’s degree or 8 years related experience required.
• 2 years of healthcare management experience required.
• 1 year supervisory and billing experience preferred.
• Proficiency in English reading/writing/speaking; strong medical terminology knowledge.

Responsibilities

• Interview, hire and train employees; assess competency and direct work.
• Monitor productivity; appraise performance; reward and discipline.
• Address complaints and resolve problems; ensure patient flow and office management.
• Coordinate patient flow and office management with providers and administration.
• Ensure accurate CPT-4 and ICD-9 coding; monitor billing issues and compliance.
• Monitor Charge Master and encounter forms for accuracy of codes.
• Maintain office equipment and inventory; oversee supplies.
• Market the office to public, employers and civic organizations.
• Monitor collections and operating costs toward budget goals.
• Support capital and operating budget development and monitoring.

Skills

Healthcare management experience

Supervisory experience

Billing experience

English proficiency

Medical terminology knowledge

Education

Bachelor's degree

8 years related experience

Job description

Summary

Responsible for managing operations including, but not limited to, front desk reception and scheduling, nursing functions and overall management responsibilities. Coordinates all office management and personnel activities ensuring efficient patient flow and appropriate staffing. Works effectively with Providers, Administration and Physician Billing Department ensuring efficient office operations.

Facility

Senior Health Services

Location

Fayetteville, North Carolina

Department

CFV Medical Group

Job Family

Management

Work Shift

Days (United States of America)

Major Job Functions

• Interview, hire and train, assess competency of employees, plan, assign, and direct work of employees
• Monitor productivity of employees, appraising performance, rewarding and disciplining employees
• Address employee complaints and resolve problems
• Coordinate activities of personnel directly related to patient flow and office management.
• Command and maintain thorough knowledge of CPT-4 and ICD-9 coding, current billing issues, medical terminology and compliance with insurance guidelines and policies through professional development activities (continuing education, review of professional journals, etc.)
• Monitor Clinic Charge Master and encounter forms to ensure accurate CPT-4 and ICD-9 codes
• Ensure office equipment is maintained in proper operating condition
• Maintain good guest relations with patients, hospital and office staff
• Assist Patient Representative receptionists when needed to ensure accuracy and prompt response to patients and assume responsibility for uncovered positions when needed
• Market office to public, employers and civic organizations
• Monitor collections and operating costs towards projected budget goals
• Assist Primary Care Services with the development and monitoring of capital and operating budgets
• Work with physicians to ensure efficient scheduling and work environment
• Responsible for timekeeping of all office personnel
• Consult with physicians on hospital charges and ensure in-patient charges are posted accordingly
• Oversee the ordering of supplies and equipment for office in a timely manner and maintains an on-going inventory
• Coordinate the handling of patient complaints and resolving problems
• Take necessary steps to ensure completed and accurate charging for all patient services rendered, and all interdepartmental charges, as well as to monitor, adjust and, where possible, correct negative expense variances
• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education And Formal Training

• Bachelor’s degree required OR 8 years related experience required

Work Experience

• 2 years of healthcare management experience required
• 1 year supervisory and billing experience preferred

Knowledge, Skills, And Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Thorough knowledge of computer functions and medical terminology
• Ability to read and interpret physicians’ documentation
• Knowledge of CPT-4 and ICD-9 coding
• Demonstrate leadership qualities and organizational skills
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Ability to work independently
• Good organizational and communication skills

Physical Requirements

• Long periods of sitting
• Occasionally required to stand, reach with arms and stoop, kneel or crouch
• Occasionally lift and/or move up to 25 pounds
• Ability to work under physical and mental stress
• Motor coordination and finger dexterity

Required Licenses And Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity