Manager of Network Engineering

Commonwealth of Massachusetts; Chelsea (MA); Hybrid; USD 102,000 - 151,000; Full time

Job summary

An established industry player is seeking a dynamic Manager of Network Engineering to lead a talented team in enhancing network infrastructure. The role involves overseeing projects, ensuring optimal service levels, and collaborating with various stakeholders to drive continuous improvement. This position offers a unique opportunity to contribute to a diverse and inclusive workplace while managing critical network services that impact thousands of state employees. If you are passionate about technology and leadership, this role is perfect for you, providing a chance to make a significant impact in public service.

Benefits

Health Care Plans

Flexible Work Schedule

Professional Development Opportunities

Retirement Plans

Paid Time Off

Diversity and Inclusion Programs

Qualifications

• 6-10 years of experience in Network or Security Operations required.
• 3-5 years of experience leading teams in technology support roles.

Responsibilities

• Design and engineer network infrastructure services for a 24x7 environment.
• Manage projects and vendor relations while ensuring network uptime.

Skills

Network Operations

Project Management

Customer Service

Technical Communication

Collaboration

Risk Management

Automation Tools

Leadership

Education

Bachelor's degree in Information Technology

Master's degree in a related field

Associate's degree in a related field

Tools

Service Now

Job description

An Official website of the Commonwealth of Massachusetts

ALERT

Effective January 25, 2024, Executive Order #627 cements the Commonwealth's well-established practice of skills-based hiring, paving the way to a more equitable hiring process. The Commonwealth is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to serve our citizens. Join us today!

Job Description - Manager of Network Engineering (250003AX)

About EOTSS:

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

About this Role:

EOTSS is seeking to hire a highly motivated individual to join the EOTSS Network Engineering Team as the Manager of Network Engineering. This incumbent will be responsible for leading small to medium-sized teams consisting of internal professionals, as well as various external service providers related to connectivity for the Commonwealth. This individual will provide oversight and management of various projects and initiatives. The Manager of Network Engineering is responsible for contributing to the design aspects of network infrastructure and connectivity including, but not limited to internet, intranet, extranet, Cloud, data center and WAN environments. This incumbent will provide guidance and training to staff, as well as participate in long-term technical strategy planning and budget planning with senior leaders. This individual will be responsible for the continuous improvement of the underlying network services to ensure operating metrics and service level agreements meet or exceed our commitments.

The primary work location for this role is 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. The Network and Security Services teams are expected to expand to operate on a 24x7x365 basis. On-call, weekend support, and occasional travel may be required.

Responsibilities:

1. Responsible for the overall design and engineering of all network infrastructure services and offerings in a 24x7x365 environment.
2. Through collaboration with the Network Operations Center team, ensure network uptime service levels of more than 98% with responsive service and optimized costs.
3. Define, document and streamline processes to provide better support for the environment including through the use of automation tools.
4. Direct the activities of the Network Engineering team members and external service providers/vendors.
5. Manage the projects of the Network Engineering team while effectively interacting with end users, technology partners, vendors, and the Commonwealth's internal management and executive staff.
6. Develop a plan/strategy for hardware refresh to mitigate risk and exposure to the environment.
7. Manage vendor relations and contracts as needed.
8. Work closely with the Project Management team to track and update PMO on open and ongoing projects.
9. Manage incident and service requests for the team via an online ticketing/request system, direct involvement in incidents that cause service impact and act as an escalation point.
10. Provide enterprise network support and direction on long-range and short-range changes to the communications systems and services.
11. Manage multiple projects simultaneously across the team and provide collaborative cross group solutions that benefit and enhance the environment.
12. Interfacing with field technicians and operations staff, internal engineering teams, equipment vendors, and network service providers.
13. Perform administrative functions including employee performance reviews on a 3-part annual cycle, time sheet approval, maintain an on-call schedule for the team and themselves, track open procurements, etc.
14. Remain up to date on new and emerging technologies through training, seminars, and manufacturer demonstrations.
15. Collaborate with the Director of Network Services and the Deputy Chief Operating Officer of Network and Security Operations to set yearly objectives and goals for the teams to accomplish.
16. Provide technical leadership and vision, mentoring, coaching, career development and feedback for performance management.
17. Review monthly expenses against budget and account for variances on a monthly basis; identify business investments or savings opportunities that will improve service and reduce overall year to year budget expenditures.
18. Collaborate with the Director and Deputy Chief Operating Officer of Network and Security Services on budgeting short term and long term.

Preferred Knowledge, Skills & Abilities:

1. Minimum of six (6) to eight (8) years of experience working in a Network or Security Operations environment. Ten (10) plus years of experience is preferred.
2. Minimum of three (3) to five (5) years of experience leading teams in a customer-focused technology support role is required.
3. Experience managing and leading multiple projects simultaneously throughout various phases, effectively collaborating with cross-functional teams.
4. Knowledge of network concepts, protocols, architectures, and devices/components.
5. Willingness to take ownership of issues and ability to create and sustain a sense of urgency and accountability.
6. Experience with Service Now.
7. Excellent day-to-day operating management skills — ability to execute coupled with a disciplined approach and an ability to effectively manage risk.
8. Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
9. Must possess a valid driver’s license and clean driving record. The incumbent may be driving Commonwealth fleet vehicles or their own vehicle for job related purposes to agency supported sites for pickup or delivery of equipment, deskside assistance and/or verification of inventory.

Certifications:

1. Relevant certifications such as Certified Information Systems Security Professional (CISSP), Checkpoint certifications (CCSA, CCSE), Palo Alto certifications (PCNSE, PCNS), and Juniper Network certifications (JNCIA, JNCIE), are desired.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have (A) at least three (3) years of full-time or equivalent part-time professional or practical experience in the field of information technology network services, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

1. An Associate’s degree in a related field may substitute for one (1) year of the required experience.
2. A Bachelor’s degree or higher in a related field may substitute for two (2) years of the required experience.
3. A Master’s degree or higher in a related field may substitute for the required experience.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Chelsea-200 Arlington Street

Job

Information Systems and Technology

Agency

Exec Office of Technology Services and Security

Schedule

Full-time

Shift

Day

Job Posting

Apr 3, 2025, 1:56:02 PM

Number of Openings

1

Salary

102,497.72 - 150,520.76 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Emily Hartmann - 6176608300

Bargaining Unit: 06-NAGE - Professional Admin.

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes