Manager of Learning and Development

UCFS Healthcare; Norwich (CT); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) plan + employer contributions

Medical/Dental/Vision insurance

Paid time off

Learning & development programs

Team-building events

Job summary

UCFS Healthcare in Eastern Connecticut seeks a Manager of Learning and Development to design, implement, and oversee all employee training programs. You will partner with leadership across departments and with external partners to assess needs, develop strategies, and measure effectiveness.

Manage training placements and overhaul performance evaluations for all staff. The role oversees 40 hours/week, with office-based schedule at UCFS locations.

Qualifications

• Bachelor’s degree in Management, Public Health, Education, HR, or related field.
• Five years designing and delivering training across diverse audiences and departments.
• Three years of experience managing direct reports and driving performance improvements.

Responsibilities

• Develop and implement workforce development initiatives across the agency.
• Build stakeholder committees and provide feedback on new opportunities.
• Identify training needs via surveys, interviews, and research.
• Create microlearning experiences across the organization.
• Establish SMEs to support internal training resources.
• Oversee promotion, scheduling, and coordination of all training programs.
• Train employees on performance management processes and UCFS standards.
• Evaluate program effectiveness and adjust for continuous improvement.

Skills

Training program development

Verbal & written communication

Time management

Relationship building

Project management

Independent & team work

Microsoft Office & Teams

LMS experience

Education

Bachelor's degree in Management, Public Health, Education, HR, or related field

PMI Lean Six Sigma certification or related

Tools

Learning Management Systems (LMS)

Microsoft Office

Microsoft Teams

Job description

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

Job Type

Full-time

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Manager of Learning and Development who will design, implement, and oversee all employee training programs to enhance workforce performance, support career development, and align with organizational goals. They will partner with leadership across all departments and with external partners and educational institutions, to assess training needs, develop learning strategies, and measure program effectiveness. As a Manager, they will manage, coordinate, and lead applicable clinical and non-clinical training placements across the agency. In addition, they will lead the overhaul of the Performance Evaluation and Goal Form, Program for all employees and management.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location. (We are also open on the 2nd and 4th Saturday of each month). Expected Schedule: Full-Time, 40 hours/week

Outline Of Duties And Responsibilities

• Working collaboratively with the VP of People Services, members of the People Services team, and other operational stakeholders, develop and implement workforce development initiatives to support the growth and development of employees across the agency.
• Build stakeholder committees to support UCFS trainings and provide relevant information and feedback on the development of new opportunities.
• Collaborate with stakeholders across departments to identify training needs and skill gaps through needs assessment surveys, interviews, and research.
• Create available microlearning experiences across the organization.
• Establish and cultivate subject matter experts (SMEs) across the organization to support employee development and expand internal training resources.
• Responsible for the implementation of all training programs, including promotion, scheduling, and coordination.
• Build appropriate evaluation and review systems and train employees on performance management processes to ensure consistent application of UCFS Healthcare standards and expectations.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making real-time adjustments to support continuous improvement.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• Bachelor's degree in Management, Public Health, Education, Human Resources, or a related field.
• Minimum of five (5) years of experience designing and delivering training programs to diverse audiences across multiple specialties and departments. Training topics may include communication, professional development, leadership, clinical healthcare services, and other areas that support Federally Qualified Health Center (FQHC) operations.
• Minimum of three (3) years of experience managing direct reports, with a demonstrated track record of driving performance improvement, organizational effectiveness, and cultural transformation.

Minimum Certificates, Licenses, Registrations

• Project Management, Lean, or Six Sigma training/certification required.

Minimum Skills And Abilities

• Expertise in developing and delivering professional training programs.
• Excellent verbal and written communication skills.
• Exceptional time management skills, with the ability to manage deadlines, prioritize tasks, and maintain timely communication.
• Adaptable and comfortable building rapport quickly while fostering strong professional relationships.
• Proven project management expertise with strong organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Demonstrated ability to work effectively with minimal supervision and direction.
• Proficiency in Microsoft Office and Microsoft Teams; experience with Learning Management Systems (LMS) is preferred.

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation, Education, and Team-Building Events

Automated Employment Decision Technology (AEDT) Notice (CT CART Act)

To assist our recruiting team, this application process may use the algorithmic features of LinkedIn (Candidate Fit / Top Match), and Handshake (Talent List Sorting) as well as on other platforms we may use. We use these automated technologies specifically to prioritize incoming applications, sort applicant lists, and match candidate profiles based on how closely provided skills, job history, experience, abilities align with our job criteria.

While a human recruiter reviews candidates and makes all final hiring and interview decisions, these automated platform tools serve as a material factor in our initial screening pipeline. These systems process data from your submitted resume, application, and public platform profiles. For inquiries or questions regarding the use of this technology, please contact us at [e-mail].

UCFS is strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services. UCFS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.

Salary Description

$75,000 - 85,000 / year