Lead Medical Assistant - Psychiatry

UCFS Healthcare; Bean Hill (CT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) Plan + employer contributions

Health, dental, vision insurance

Paid time off and holidays

Job summary

UCFS Healthcare is seeking a Lead Medical Assistant - Psychiatry to supervise Medical Assistants, support psychiatric and primary care teams, and ensure efficient patient flow. The role emphasizes onboarding, training, and coverage across locations in Eastern CT.

Ideal candidates hold CMA certification, with ambulatory care and psychiatric service experience. Expect full-time hours and a dynamic patient-centered work environment with comprehensive benefits.

Qualifications

• High school diploma; CMA certification.
• 2 years’ medical assisting in ambulatory care preferred.
• 1 year experience completing prior authorizations.
• 1 year experience in clinical psychiatric services preferred.

Responsibilities

• Onboard, train, and cover Medical Assistants under supervision.
• Establish MA schedules.
• Complete evaluations and performance plans for direct reports.
• Prepare patients for examination and record assessment information.
• Coordinate outside referrals and radiology as ordered.
• Demonstrates flexibility in work schedule to support patients and providers.

Skills

Excellent communication

Teamwork

Patient-centered care

EHR proficiency

Education

High school diploma

Certified Medical Assistant

Tools

EPIC EHR

MS Office

Job description

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Lead Medical Assistant - Psychiatry to assist the psychiatric and primary care providers with ensuring patients are met with quality care, well-documented treatment, and welcoming spaces. Maintains clinical areas based on infection control standards and patient flow expectations. They will sustain a line of communication with the psychiatric provider, primary care providers, and patients. During patient care, they will implement any and all quality care, infection control, and patient flow initiatives, policies, and procedures to enhance the patient experience. With this, the Lead Medical Assistant - Psychiatry will lead an assigned team of Medical Assistants in their onboarding, training, support, and coverage.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: Full-Time 40 hours/week

Norwich: 80%; Griswold: 20%

Outline of Duties and Responsibilities:

• Responsible for the onboarding, training, support, and coverage for all Medical Assistants under their Supervisory Responsibilities.
• Establishes the Medical Assistant schedules.
• Completes all performance evaluations, performance improvement plans, and additional items associated with the fulfillment of their direct reports’ job duties.
• Prepares the patients for examination by escorting patients to rooms, obtaining and recording assessment information, performing screening tests and procedures, and preparing specimens for transportation.
• Monitors patient medication intake.
• Completed medication referrals as ordered by the provider.
• Coordinate outside referrals to radiology as ordered by the provider.
• Demonstrates flexibility in the work schedule to provide the most efficient and effective support for patients and providers.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• High school diploma
• Certified Medical Assistant
• 2 years’ experience of medical assisting - Ambulatory Care experience preferred
• 1 year of experience completing prior authorizations
• 1 year of experience in clinical psychiatric services highly preferred

Minimum Certificates, Licenses, Registration

• Current CPR certification
• Current MA or CNA certificate

Minimum Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Compassionate and patient-centered approach to care.
• Proficient in electronic health record (EHR) systems (EPIC preferred) with working knowledge of MS Office.
• Strong organizational and time management skills.
• Exceptional interpersonal, customer service, and bedside manner.
• Ability to travel to other UCFS locations as needed for coverage.

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation, Education, and Team-Building Events

Automated Employment Decision Technology (AEDT) Notice (CT CART Act):

To assist our recruiting team, this application process may use the algorithmic features of LinkedIn (Candidate Fit / Top Match), and Handshake (Talent List Sorting), as well as on other platforms we may use. We use these automated technologies specifically to prioritize incoming applications, sort applicant lists, and match candidate profiles based on how closely provided skills, job history, experience, abilities align with our job criteria.

While a human recruiter reviews candidates and makes all final hiring and interview decisions, these automated platform tools serve as a material factor in our initial screening pipeline. These systems process data from your submitted resume, application, and public platform profiles. For inquiries or questions regarding the use of this technology, please contact us at [e-mail]

EEO Policy:

UCFSis strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services.UCFSis an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.