Manager of Implementation

Paradigm Senior Services; Florida; On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k plan

Paid time off

Professional development

Job summary

Paradigm is seeking a Manager of Implementation in North Miami, FL to lead a team of Implementation Managers and Specialists. The role focuses on seamless onboarding, post-sale activities, and optimizing workflows to ensure client satisfaction in a fast-paced environment.

You will work closely with the Director of Implementation, manage high-profile accounts, and leverage medical billing knowledge to improve payer-driven workflows.

Qualifications

• Leadership experience in a customer-facing environment.
• 2–3 years in customer success or implementation.
• Familiarity with medical billing workflows and payer processes.
• Strong communication, organizational, and project management skills.

Responsibilities

• Oversee and mentor a team of Implementation Managers and Specialists.
• Guide team through onboarding and post-sale workflows.
• Manage high-profile accounts with personalized onboarding and payer knowledge.
• Lead regular team meetings and performance reviews.
• Collaborate with other leaders to ensure smooth onboarding and handoffs.
• Assist Director of Implementation in refining processes.

Skills

Leadership

Customer success/implementation

Medical billing knowledge

Third-party payers

Communication

Organizational & PM

Problem solving

Adaptability in fast-paced env

Education

Bachelor’s degree in Healthcare Admin / Business / Hospitality

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager of Implementation

Operations Paradigm Full-Time North Miami, FL, US

Location

Miami, FL (On-site preferred; hybrid eligible within the tri-county area)

Company Snapshot

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Summary

The Manager of Implementation plays a pivotal role in supporting the seamless onboarding of customers and the effective management of post-sale and post-enrollment activities. In this leadership position, you will lead a team of Implementation Managers and Specialists, driving performance excellence and ensuring a high-quality customer onboarding experience from start to finish. You will be responsible for optimizing workflows, standardizing best practices, and fostering a collaborative team environment to enhance efficiency and client satisfaction. This role will report directly to the Director of Implementation.

Essential Duties and Responsibilities

• Oversee and mentor a team of Implementation Managers and Specialists
• Provide guidance and support to team members, helping them overcome challenges and develop professionally
• Manage high-profile and VIP accounts with a focus on personalized onboarding, leveraging knowledge of medical billing and third-party payer workflows to ensure a smooth and efficient implementation process
• Conduct regular team meetings to discuss progress, share knowledge, address concerns, and foster a collaborative work environment
• Ensure proper workload distribution and provide feedback on performance through regular performance reviews
• Oversee the transition of accounts post-handoff to the Operations team, conducting thorough account reviews to ensure seamless onboarding and continued customer satisfaction
• Collaborate with other department leaders to ensure alignment and successful onboarding of new customers, ensuring smooth handoffs and integrations
• Work closely with the Director of Implementation to build and refine new and existing processes, ensuring they are effectively implemented within the team for continuous improvement
• Troubleshoot inquiries and inefficiencies to resolve complex issues and ensure customers satisfaction
• Other duties as assigned

Experience and Skills

• Minimum 1 year of leadership experience, preferably in a customer support role
• Minimum experience 2-3 years of customer success or customer implementation experience
• Experience in or familiarity with medical billing processes and workflows, particularly as they relate to customer onboarding and implementation
• Strong proficiency and knowledge of third-party payers
• Excellent verbal and written communication skills
• Excellent organizational and project management skills
• Strong analytical and creative problem-solving skills
• Able to work in a fast-paced, high-volume environment

Education and Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred

Paradigm Offers

• Medical, dental, and vision benefits
• 401k retirement plan
• Paid time off
• Professional development support

Compensation

$85,000-$95,000 annually based on experience