Manager of IFM Analytics & Reporting

Individual and Family Markets; Richardson (TX); Hybrid; USD 102,000 - 184,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

3/2 in-office/remote

Job summary

HCSC's IFM Performance & Sales Analytics team seeks a Manager, Analytics & Reporting to lead insights and monthly financial reporting across sales, claims, and operations. You will translate complex data into actionable recommendations and partner with Finance, Sales, Operations, Actuarial, and IFM leadership to drive growth.

This hybrid role offers hands-on leadership of a analytics team, forecasting for telesales, dashboard reporting, and accrual development to ensure accurate financials.

Qualifications

• Bachelor's degree and 3 years' data/analytics experience in healthcare or management consulting.
• Or Bachelor's degree and 6 years' health care/health insurance experience.
• 1 year of management/leadership experience.
• Strong analytical ability – comfortable both with manipulating and analyzing large datasets and with presenting that data in an easy-to-understand manner.
• Analytical strategic thinker, with the business acumen to analyze data and translate into actionable takeaways.
• Articulate communicator to executive audiences.
• Demonstrated ability to manage complex programs or processes in a manner that drives to tangible impact.
• Ability to manage multiple complex priorities. Flexible, resourceful, able to work in an ambiguous environment.

Responsibilities

• Lead development of monthly financial reporting and performance analysis.
• Provide forecasts for telesales calls and applications; analyze trends and risks.
• Create dashboards and reporting for call center performance and claims.
• Coach and oversee a team of analysts; collaborate with cross-functional leadership.

Skills

Strong analytical ability

Executive communication

Strategic thinker

Program management

Multitasking

Education

Bachelor's degree

Bachelor's degree in mathematics, actuarial science, statistics

Advanced degree (JD, MBA, or MHA)

Tools

SQL

Excel

Tableau

Power BI

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

The Manager, Analytics & Reporting on the Individual & Family Markets (IFM) Performance & Sales Analytics team is responsible for delivering insights and reporting that drive financial, sales, and operational performance. This role leads the development of monthly financial reporting, including analysis of key business results, performance drivers, trends, risks, and opportunities. The Manager serves as a strategic partner to business leaders by translating complex data into actionable recommendations that support informed decision-making. Key responsibilities include claims trend analysis and dashboard reporting, telesales call and application forecasting, call center performance reporting, ad hoc claims analytics, and performance management support. The role also oversees telesales invoice validation and accrual development to ensure accurate financial reporting and vendor management. Through a combination of reporting, forecasting, and analytical modeling, the Manager helps optimize business performance and identify opportunities for growth and improvement. In addition, the Manager leads and develops a team of analysts, providing coaching, prioritization, and oversight to ensure high-quality deliverables. This position collaborates closely with Finance, Sales, Operations, Actuarial, and IFM leadership to enhance analytics capabilities, improve reporting processes, and drive data-informed business outcomes across the IFM organization.

Required Job Qualifications:

• Bachelor's degree and 3 years experience in data/analytics, healthcare network/reimbursement, or management consulting, OR Bachelor's degree and 6 years of experience in health care / health insurance
• 1 year of management / leadership experience
• Strong analytical ability – comfortable both with manipulating and analyzing large datasets and with presenting that data in an easy-to-understand manner
• Analytical strategic thinker, with the business acumen to analyze data and translate into actionable takeaways
• Articulate communicator to executive audiences
• Demonstrated ability to manage complex programs or processes in a manner that drives to tangible impact
• Ability to manage multiple complex priorities. Flexible, resourceful, able to work in an ambiguous environment.

Preferred Job Qualifications:

• Experience with health plan reimbursement (e.g., network contracting or medical drug reimbursement).
• Experience managing a data/analytics team
• Bachelor degree in mathematics, actuarial science, statistics.
• Advanced degree such as Juris Doctor, MBA, or MHA.
• Strong analytical skills andproficiencyinSQL and Excel
• Experience managing a data & analytics team
• Ability to create a dynamic and visually engaging dashboardleveragingdata visualization toolssuch as Tableau or Power BI
• Experience of Healthcare industry - payor, provider, pharmacy

This is a Flex (Hybrid) Role: 3 days in office, 2 days work from home.

#LTE1

#LI-Hybrid

Compensation: $102,000.00 - $184,300.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.