Manager of Hospice Clinical Operations

Vivie; Fargo (ND); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible scheduling

Employer-matched retirement

Payment for holidays and PTO

Job summary

Ethos in Fargo, ND is seeking a Manager of Hospice Clinical Operations to lead a compassionate team delivering patient-centered care. You’ll oversee day-to-day clinical operations, ensure compliance with regulations, and drive whole-person care across services.

You will supervise the IDT and field staff, coordinate referrals and admissions, and collaborate with Quality, Training & HR to improve outcomes and CAHPS scores. RN licensure in MN or ND is required.

Qualifications

• RN licensure in MN or ND (required).
• Hospice experience preferred.
• Strong leadership and communication skills.

Responsibilities

• Lead and manage clinical operations ensuring high-quality, patient-centered care.
• Supervise field and office staff and monitor performance to meet benchmarks.
• Coordinate referrals, admissions, and Face-to-Face visits with timely documentation.
• Collaborate with Quality, Training & Education, and Human Resources to improve outcomes.

Skills

Verbal communication

Written communication

Leadership

Regulatory compliance

Education

RN Licensure

Job description

Schedule: Full Time | Monday - Friday 8:00 a.m. to 4:30 p.m.

Why You’ll Love Working At Ethos

• Flexible scheduling, autonomy, and work-life support with modern technology that makes your day easier
• Competitive pay with employer-matched retirement, pay-on-demand options, and generous PTO + paid holidays
• Comprehensive health and wellbeing benefits
• Paid documentation time, plus mileage, and drive time.
• Career growth through scholarships, training, and professional development

As a Manager of Hospice Clinical Operations, you’ll lead a compassionate team dedicated to delivering exceptional care to our hospice clients and their families. You’ll oversee the day-to-day clinical operations, ensuring every element of our services aligns with Ethos commitment to excellence, regulatory compliance, and whole-person care.

As a Manager Of Hospice Clinical Operations, You Will

• Lead & Manage Clinical Operations
  • Oversee the delivery of high-quality, patient-centered care provided by the Interdisciplinary Team (IDT). Ensure compliance with corporate policies, billing standards, and federal and state regulations.
• Team Supervision & Utilization
  • Supervise field and office staff, ensuring case load assignments are managed effectively based on acuity, geography, and staffing capacity. Monitor team performance to meet clinical benchmarks and optimize productivity.

Referral & Admissions Coordination

• Partner with the Clinical Team Assistant to manage new referrals, complete chart assessments, determine hospice eligibility, and oversee timely Face-to-Face visits and documentation.

Collaboration & Quality Assurance

• Work cross-functionally with Quality & Compliance, Training & Education, and Human Resources to drive clinical outcomes, improve CAHPS and PEPPER scores, and support a culture of continuous improvement.

Physician Communication & Documentation

• Maintain consistent communication with the Hospice Medical Director and Physician Designees regarding new admissions, Certifications of Terminal Illness, and medical updates.

Other Duties As Assigned

• The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This Job Also Requires

• Licensure as a Registered Nurse in the State of Minnesota or North Dakota.
• Minimum of 1 year of hospice experience preferred.
• Valid driver's license and use of an insured personal vehicle.
• Excellent verbal and written communication skills.
• Demonstrated leadership competencies including accountability, trust, performance management, and effective communication.
• Ability to pass state mandated background checks.
• Physical capability to perform all essential functions.
• Ability to read, write, and speak English to ensure effective communication with team members, clients, and families.

Additional Details

• Employment Type: Salary, exempt
• Department: Administration
• Travel Requirements: Yes - as needed
• This role does include supervisory responsibilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.