Manager of GTM Engineering (Professional Services)

ZoomInfo; Waltham (MA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working model

Equity

Unlimited vacation

Job summary

ZoomInfo is seeking a Manager, GTM Engineering to lead a high-performing GTM Engineering pod within Professional Services. You will own capacity, delivery quality, and the commercial success of complex enterprise engagements.

The role partners with Sales, Product, and leadership to scope, staff, and deliver high-impact projects. You will mentor senior engineers, drive staffing and onboarding, and set standards for design, documentation, testing, and enablement across teams.

Qualifications

• Bachelor's degree or higher in a relevant field.
• MBA or advanced degree preferred for leadership roles.
• Formal project/program management training (PMP, Agile/Scrum) is a plus.
• 5+ years leading engineering or professional services in enterprise environments.
• Experience partnering with Sales on scoping, pricing, and SOWs.

Responsibilities

• Lead a high-performing GTM Engineering pod, owning capacity and delivery quality.
• Set delivery standards and staffing strategy across engagements.
• Partner with Sales, Product, and leadership to scope and staff complex engagements.
• Manage day-to-day operations, escalation handling, and customer relationships.
• Drive hiring, leveling decisions, and professional development for the team.

Skills

People leadership

Capacity planning

Staffing strategy

Executive communication

Sales collaboration

Problem solving

SQL proficiency

Portfolio management

Education

Bachelor's Degree in Business, Economics, Marketing, Computer Science

MBA or advanced degree preferred

PMP/Agile/Scrum certification or training

Tools

Asana

Snowflake

Databricks

Salesforce

HubSpot/Dynamics

Job description

• As a Manager, GTM Engineering within the Professional Services arm of ZoomInfo, you will lead a high-performing pod of senior GTM engineering and consulting talent, and own the capacity, quality, and commercial performance of the GTM Engineering professional services sub-discipline. You will set technical delivery standards, drive staffing and hiring strategy, and partner with Sales, Product, Engineering, and practice leadership to ensure that complex enterprise build engagements are scoped, staffed, and delivered successfully
• ZI Professional Services partners with ZoomInfo's most strategic enterprise customers to modernize their GTM motions through comprehensive advisory and execution services spanning enterprise GTM strategy, advanced data architecture, account intelligence, demand generation, and operational enablement. As a Manager, GTM Engineering, you ensure that Professional Services delivers technically excellent, commercially sound, and scalable solutions while building a high-performing, growing team
• We are looking for a seasoned consulting people leader and trusted C-suite advisor who excels in high-stakes enterprise environments, drives large figure services bookings, and is passionate about scaling professional services operations. As a Manager, GTM Engineering you will manage day-to-day operations for your team, own their capacity planning and utilization, shape pre-sales strategy, serve as an escalation point on critical engagements, and partner with GTM Consulting leadership to ensure seamless collaboration across both sub-disciplines
• Lead, manage, and develop a high-performing GTM Engineer team, including Team Leads, Senior GTM Engineers, and Principal GTM Engineers, through regular one-on-ones, performance feedback, career planning, and promotion advocacy
• Own capacity planning, utilization, and staffing across active engagements and the pre-sales pipeline, balancing customer commitments, team workload, and growth priorities
• Partner with Sales leadership and account teams on pre-sales technical strategy, scoping standards, pricing and hour estimation, and enterprise SOW review for build-oriented engagements
• Serve as the escalation point for the most complex or at-risk engagements, intervening on scope, staffing, solution architecture, and customer relationship issues
• Set and enforce delivery standards for solution design, build quality, documentation, testing, handoff, and customer enablement across all GTM Engineering teams
• Establish and maintain operating rhythms for the discipline, including weekly staffing reviews, engagement health reviews, project status updates, and time tracking compliance
• Drive hiring strategy, interviewing, and onboarding for GTM Engineering, including role definition, leveling decisions, and structured ramp plans for new team members
• Own performance management and leveling decisions for the discipline in partnership with practice leadership, ensuring consistent application of the shared leveling framework
• Identify skill gaps across the team and build training, certification, and enablement programs covering platform capabilities, data, automation, APIs, MCP, and AI-enabled solution patterns
• Partner with GTM Consulting leadership to define engagement entry points, staffing models, and collaboration patterns for hybrid engagements requiring both strategic transformation and technical execution
• Collaborate with Product, Engineering, Data, CX Ops, and Customer Success leadership to ensure solution feasibility, surface product gaps, and represent field technical needs in roadmap discussions
• Report on utilization, pipeline, engagement health, delivery quality, and customer outcomes to practice and executive leadership, including portfolio-level status and risk visibility
• Drive continuous evolution of the discipline's service catalog, solution playbooks, estimation models, reusable architectures, and technical IP to improve scalability and consistency of delivery
• Maintain selective personal involvement in strategic customer relationships and high-stakes engagements, serving as an executive sponsor or technical advisor where needed

Benefits

• Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
• Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
• Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
• Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
• Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
• Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance

Hands-on technical experience with cloud data warehousing platforms (Snowflake, Databricks) and enterprise data architecturesDeep expertise in APIs, integrations, automation, and modern solution architecture, with the credibility to guide and review complex technical designsExperience managing project portfolios in tools such as Asana, and connecting delivery data to reporting systems such as Snowflake or SalesforceProven track record of managing and developing technical teams, including managers or team leads, in a professional services or enterprise delivery environmentProfessional certifications in Salesforce, marketing automation platforms, or formal project and program management methodologies (PMP, Agile/Scrum, ScrumMaster)Strong commercial acumen, including experience partnering with Sales on scoping, pricing, hour estimation, proposals, and enterprise SOW developmentStrong operational discipline, including experience building and running processes for status reporting, time tracking, project governance, and delivery qualityProficiency in SQL for data analysis, reporting, and portfolio or utilization analyticsExceptional communication and executive presence, with the ability to represent technical depth, team performance, and portfolio health to senior leadershipBachelor's Degree in Business, Economics, Marketing, Computer Science, or related field; MBA or advanced degree strongly preferredAdvanced command of emerging GTM technologies, including generative AI applications, intelligent automation, and agentic workflowsExpert-level understanding of enterprise GTM technology ecosystems including complex CRM architectures (Salesforce, HubSpot, Dynamics), marketing automation, sales engagement, intent platforms, and cloud data environmentsExperience hiring, leveling, and promoting talent, and building structured onboarding, coaching, and development programsDemonstrated experience with capacity planning, resource allocation, utilization management, and pipeline-based staffing across a portfolio of concurrent engagementsFormal training or certification in management, coaching, or leadership development8-10+ years of progressive experience in solutions engineering, technical consulting, implementation, or professional services within B2B SaaS or enterprise technology environments, including 3+ years of people leadershipCollaborative leadership mindset with a proven ability to build trusted partnerships across Sales, Product, Engineering, CX, and executive stakeholdersExperience building or scaling a professional services, solutions engineering, or forward-deployed engineering practiceExperience with MCP, CLI tools, webhooks, and other programmatic solution patterns at enterprise scale