Manager of Global Sales Operations & Analytics

Mastercard; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Mastercard is seeking a Manager, Global Sales Operations & Analytics to lead sales intelligence, performance reporting, and pipeline governance across a complex global organization. This role defines the reporting strategy, builds an automated analytics ecosystem, and drives data-driven decisions at senior levels.

The role requires deep expertise in pipeline management, forecasting, KPI frameworks, and sales performance management, with strong leadership across Sales Operations and Revenue

Qualifications

• Advanced proficiency with Salesforce, reporting platforms, and BI tools.
• Deep expertise in pipeline management, forecasting, KPI frameworks, and sales performance management.
• Significant leadership experience in Sales Operations, Revenue Operations, or Business Analytics in a global org.
• Ability to operate with autonomy, exercise sound judgment, navigate ambiguity, and influence senior stakeholders across regions.
• Proven success developing enterprise-scale automated reporting and analytics capabilities.

Responsibilities

• Define and execute the reporting strategy enabling senior sales leadership to assess pipeline health and forecast accuracy.
• Establish a scalable analytics ecosystem delivering actionable insights and data-driven decisions.
• Set global strategy and cadence for pipeline performance and broader business reporting.
• Lead design and delivery of scalable dashboards and analytics solutions for executive needs.
• Define and monitor leading and lagging indicators to strengthen predictability and growth.
• Establish global standards for pipeline governance, data integrity, and reporting consistency.
• Translate data into clear narratives, insights, and executive recommendations.
• Influence cross-functional leaders to improve processes and business visibility.

Skills

Leadership experience

Sales operations

Forecasting expertise

KPI frameworks

Executive stakeholder influence

Tools

Salesforce

BI tools

Reporting platforms

Job description

• The SME Channel Distribution team is seeking an accomplished Manager, Global Sales Operations & Analytics to lead sales intelligence, performance reporting, and pipeline governance across a complex global organization
• This leader will define and execute the reporting strategy that enables senior sales leadership to assess pipeline health, opportunity progression, forecast accuracy, and the leading and lagging indicators that drive business performance
• The successful candidate will establish a scalable, automated analytics ecosystem that delivers actionable insight, strengthens commercial discipline, and enables consistent, data-driven decisions across regions
• Set the global strategy and operating cadence for pipeline performance, forecast accuracy, sales productivity, and broader business performance reporting
• Lead the design and delivery of scalable, automated dashboards and analytics solutions that meet executive and regional business needs
• Define and monitor leading and lagging indicators that strengthen predictability, identify performance risks, and support growth objectives
• Establish global standards for pipeline governance, data integrity, and reporting consistency across regions
• Translate complex data into clear business narratives, actionable insights, and executive-level recommendations
• Influence and align cross-functional leaders to improve operating processes, business visibility, decision quality, and organizational effectiveness

Advanced proficiency with Salesforce, reporting platforms, and business intelligence tools, combined with the ability to translate technical capabilities into business valueDeep expertise in pipeline management, forecasting, KPI frameworks, and sales performance management, with a record of improving commercial outcomesSignificant leadership experience in Sales Operations, Revenue Operations, Business Analytics, or a closely related discipline within a complex, global organizationProven ability to operate with autonomy, exercise sound judgment, navigate ambiguity, and influence senior stakeholders across functions and regionsDemonstrated success developing enterprise-scale automated reporting and analytics capabilities