Manager of FitWell Operations

Sewanee; Sewanee (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Sewanee's FitWell is seeking a Manager of FitWell Operations to oversee daily gym operations, maintenance, and staffing, ensuring excellent service for students, faculty, staff, and community. You will lead front desk coverage, manage memberships with Innosoft Fusion, coordinate with the Director, oversee budgeting and risk management, and drive marketing and events.

Bachelor’s degree required with fitness-related background; experience supervising student staff and familiarity with gym software

Qualifications

• Bachelor’s degree required.
• Specific education in exercise science or health promotion.
• Or a related field is preferred.

Responsibilities

• Develop and support wellbeing partnerships and other revenue streams for the Wellness Commons.
• Oversee the daily operations of FitWell, including front desk operations, and fill in at the front desk when there are gaps in student staffing.
• Lead fitness programs, classes, and offerings in accordance with the inclusive mission of FitWell.
• Hire and schedule student staff for FitWell using the Sling scheduling app. Assist the Director with training and supervising student staff, including the development of in-service training.
• Implement and lead student staff development incentives, focusing on transferable skills and student success.
• Oversee and configure Innosoft Fusion software for memberships, POS transactions, quarterly reporting, and program management.
• Assist in the payment and reconciliation of accounts in coordination with the Director of FitWell.
• Coordinate membership and guest operations and address customer service concerns, including oversight of POS transactions, member access, and other revenue-generating services.
• Provide for the safety of participants, guests, and employees by assisting the Director with a comprehensive risk management program for professional staff, student staff, and patrons, and by managing urgent situations as they arise.
• Support the Director in setting facility policy and enforce policy consistently.
• Carry out marketing and promotion of FitWell programs, services, and events.
• Maintain accurate equipment records and inventories. Monitor equipment for wear, submit timely service requests, perform maintenance as necessary, and ensure cleaning protocols are followed.
• Develop and lead special events.
• Provide feedback regarding the safety of programs, equipment, and facilities through daily observations and by engaging in programs and using equipment and facilities. Immediately report safety concerns to the Director of FitWell.
• Attend all departmental and divisional meetings.
• Perform additional duties as requested by the Director of FitWell.

Skills

Leadership

Staff supervision

Operations management

Customer service

Budgeting

Marketing

Event planning

Team scheduling

Program management

Technology literacy

Education

Bachelor’s degree

Exercise science/health promotion background

Tools

Innosoft Fusion

Sling scheduling

POS systems

Google Suite

Budgeting software

Job description

Primary Function

The Manager of FitWell Operations is responsible for the daily function and long-term sustainability of FitWell’s services. This position oversees gym operations, facility and equipment maintenance, and the hiring, training, and supervision of student employees. The Manager ensures consistent front desk operations, enforces facility policy, and provides user support, stepping in at the front desk when there are gaps in student coverage. In partnership with the Director of FitWell, the Manager oversees preventative care of fitness equipment and machinery, including monitoring for wear, submitting timely service requests, and ensuring cleaning protocols are followed. The Manager supports the Director in setting facility policy, leads emergency and risk management, and maintains standard operating procedures. The Manager also carries out marketing and promotion and oversees membership and guest services. Working closely with the Director, this position delivers an exceptional experience for students, faculty, staff, and community members of the University. The Manager of FitWell Operations reports directly to the Director of FitWell.

This position receives general supervision. Broad instructions are provided, and the staff member uses judgment and experience to carry out assignments. Completed assignments and finished products are reviewed by the supervisor after completion.

Position Appointment Details

• Career Band: 2B/2C
• Full-Time

Typical Duties & Responsibilities

• Develop and support wellbeing partnerships and other revenue streams for the Wellness Commons.
• Oversee the daily operations of FitWell, including front desk operations, and fill in at the front desk when there are gaps in student staffing.
• Lead fitness programs, classes, and offerings in accordance with the inclusive mission of FitWell.
• Hire and schedule student staff for FitWell using the Sling scheduling app. Assist the Director with training and supervising student staff, including the development of in-service training.
• Implement and lead student staff development incentives, focusing on transferable skills and student success.
• Oversee and configure Innosoft Fusion software for memberships, POS transactions, quarterly reporting, and program management.
• Assist in the payment and reconciliation of accounts in coordination with the Director of FitWell.
• Coordinate membership and guest operations and address customer service concerns, including oversight of POS transactions, member access, and other revenue-generating services.
• Provide for the safety of participants, guests, and employees by assisting the Director with a comprehensive risk management program for professional staff, student staff, and patrons, and by managing urgent situations as they arise.
• Support the Director in setting facility policy and enforce policy consistently.
• Carry out marketing and promotion of FitWell programs, services, and events.
• Maintain accurate equipment records and inventories. Monitor equipment for wear, submit timely service requests, perform maintenance as necessary, and ensure cleaning protocols are followed.
• Develop and lead special events.
• Provide feedback regarding the safety of programs, equipment, and facilities through daily observations and by engaging in programs and using equipment and facilities. Immediately report safety concerns to the Director of FitWell.
• Attend all departmental and divisional meetings.
• Perform additional duties as requested by the Director of FitWell.

Judgment Required

Judgment and discretion as to the use of established policies are required to perform the essential duties of this position.

Machines & Equipment Used

Able to operate, evaluate, and perform basic troubleshooting of malfunctioning fitness equipment.

Budgetary Responsibility

Monitors expenditures against budget; prepares budget data for review/approval by supervisor/department head.

Personal Interaction/Communication

• Student Contact: Daily, including supervising and scheduling students and working with students using the facility.
• Internal: Employee membership coordinator; work with employees using the facility. Work with many departments and groups related to the building's purpose.
• External: Work with vendors, visitors to campus, parents.

Education

• Bachelor’s degree required
• Specific education in exercise science or health promotion
• Or a related field is preferred.

Experience

• Experience with sales
• Program/project management
• General familiarity with fitness and recreation facilities
• Experience with personnel supervision of college students preferred.

Job Related Skills

• Experience with technology (i.e., Google Suite, Bluetooth speakers, and basic computer skills).
• Preferred experience with gym software programs like Innosoft Fusion.
• Facility management and operations.

Licenses & Certifications

• Certification in CPR
• First Aid,
• Exercise Instruction Certification ( ex., ACE, ACSM, CHES, NSCA, or equivalent) is preferred.

Working Environment

Office environment as well as fitness areas.

Physical Requirements

• Must be able to stand for extended periods of time.
• Must be able to walk for extended periods of time.
• Must be able to climb (many stairs, ladders).
• Must be able to crawl and/or kneel.
• Must be able to push and/or pull objects.
• Must be able to lift between 51-100 pounds (Heavy work).
• Must be able to carry between 51-100 pounds (Heavy work).