Manager of Facilities, Evening Operations

Smith College; United States; On-site; USD 63,000 - 77,000; Full time

Job summary

Smith College in Northampton, MA, seeks a Facilities Operations leader to manage evening custodial and event support, supervise staff, and ensure service continuity. The role involves coordination with Campus Safety, scheduling, training, and evaluating personnel while maintaining safety and quality standards.

The position demands a Bachelor's degree with several years of experience, strong communication skills, and the ability to work days, evenings, and weekends.

Qualifications

• Bachelor's degree and 5 years of relevant experience with at least 1 year of leadership.
• Knowledge of residential and institutional operations.
• Excellent verbal and written communication ability and customer service skills.
• Ability to organize and prioritize work, take initiative, resolve problems, and manage teams.
• Must work well independently and manage multiple tasks simultaneously.
• Proficient in PC systems and software.
• Ability to work a flexible schedule, including days, evenings and weekends.

Responsibilities

• Coordinate evening custodial operations with staffing and service delivery across facilities.
• Serve as primary contact for Campus Safety and other campus partners for facility needs, emergencies, and concerns.
• Respond to emergency calls and incidents during the evening shift.
• Schedule, train, coach, and evaluate custodial staff and student workers.
• Oversee payroll, work orders, and overtime for custodial coverage and events.
• Inspect facilities and ensure safety, standards, and service levels.
• Conduct staff meetings and performance reviews; communicate plans and expectations.
• Interview applicants and assist in hiring; foster teamwork and accountability.
• Collaborate with Grounds for weather readiness and custodial staffing as needed.
• Maintain knowledge of union contracts and compliance.

Skills

Leadership

Communication

Staff management

Training

Scheduling

Problem solving

Independent work

Customer service

Education

Bachelor's degree

Tools

PC systems and software

Job description

If you have any questions about the position or our application process, reach out to us at [e-mail].

Department Facilities Management Job Description

Job Summary

Assist with the management and execution of the department's custodial operations, with direct responsibility for supervising evening custodial staff and supplemental oversight of evening event staff who report to a day-shift manager. Ensure that assigned staff receive appropriate direction, support, and oversight to maintain service standards and operational continuity throughout the evening shift. This includes scheduling, evaluating, and training staff and student workers. Manage facilities operations during evening shift hours. Make recommendations for and work closely with vendors to obtain cost estimates for furnishings, supplies and equipment. Foster a climate of growth and leadership among staff while maintaining cooperative relationships with colleagues and other campus departments. Coordinate and conduct training sessions to uphold consistent standards across divisions. Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

• Custodial Operations (35%):
  • Coordinate with the Associate Director of Facilities Operations to manage evening custodial operations and event support, ensuring appropriate staffing, communication, and service delivery across assigned facilities.
  • Manage day-to-day Facilities operations during the evening shift, serving as the primary point of contact for Campus Safety and other campus partners for facility-related needs, emergencies, and operational concerns.
  • Respond to emergency calls and facility-related incidents during the evening shift.
  • Assess situations, determine appropriate corrective actions, and coordinate the deployment of Facilities on-call personnel, custodial staff, and other resources as needed.
  • Coordinate custodial support for campus events and special activities, ensuring staffing and service requirements are communicated clearly and completed in accordance with established expectations.
  • Research, evaluate, and recommend appropriate furnishings, custodial supplies, equipment, and operational resources to support effective and efficient service delivery throughout assigned areas.
  • Collaborate with the supervisor of the Grounds Department to ensure campus readiness during inclement weather and other weather-related conditions, including coordinating and scheduling custodial staff support as needed.
  • Monitor evening custodial operations to ensure established service standards, departmental procedures, safety requirements, and customer service expectations are consistently maintained.
  • Communicate operational issues, staffing needs, service concerns, and significant incidents to the Associate Director of Facilities Operations and other appropriate department leadership in a timely manner.
• Custodial Supervision (35%):
  • Supervise, train, coach, and motivate custodial staff to ensure work is performed effectively, efficiently, safely, and in accordance with departmental standards, policies, and procedures.
  • Conduct regular meetings with Coordinating Custodians and custodial staff to communicate operational plans, review policies and procedures, address service needs, and promote teamwork, accountability, and a clear understanding of departmental expectations and work rules.
  • Conduct regular inspections of assigned academic and residential facilities to assess cleanliness, service levels, safety, and overall condition.
  • Follow up on identified concerns and ensure appropriate corrective action is taken.
  • Document building inspections, service concerns, and follow-up activities.
  • Work collaboratively with employees to identify areas for improvement, establish performance expectations and goals, and monitor progress.
  • Evaluate and document custodial performance and work with Manager on progressive discipline if warranted.
  • Interview job applicants and recommend new hires.
  • Encourage problem solving and create appropriate independent customer service skills within work group.
• Administration (20%):
  • Review and approve custodial payroll.
  • Oversee work order process, weekly staff reports, distribute and track overtime for custodial coverage, building checks, event support and additional projects when assigned.
  • Investigate, document, and prepare billing for all damages in academic buildings.
  • Maintain comprehensive knowledge of current union contract(s) and comply with all contract language.
  • Participate in and contribute to department and management meetings.
• Training (10%):
  • Contribute to the design and implementation of departmental training programs.
  • Schedule and conduct training sessions to ensure a high level of safety and cleanliness standards are upheld across divisions.
  • Attend educational opportunities aimed at enhancing professional skills.
  • Perform other duties as assigned by management.

MINIMUM REQUIRED Qualifications

Bachelor's degree 5 years of relevant experience with at least 1 year of leadership and/or a combination of education and experience. Knowledge and experience in residential and institutional operations. Skills: Excellent verbal and written communication ability and customer service skills. Demonstrated ability to work with students, student organizations, faculty, and staff. Ability to organize and prioritize work, takes initiative, resolve problems, and manage teams. Must work well independently and manage multiple tasks simultaneously. Must be proficient in PC systems and software. Ability to work a flexible schedule, which includes days, evenings and weekends.

Preferred Certification(s)

Must maintain current OSA Blood-borne Pathogen training certification.

Compensation

In addition to a competitive benefits package, annualized pay for this role is typically between $63,029.35-$76,535.64 covering the middle half of market compensation. Actual compensation will vary based on individual qualifications and work schedule if less than full-time.

Position Type

Regular

Review of applications will begin

About Smith College

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at [e-mail].

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty.

The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, physical or mental disability, or any other classification protected by law.

Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.

Smith College seeks to attract individuals who are committed to our mission of providing the highest quality education to women.

Smith College enjoys the reputation as one of the finest colleges in the country. This reputation, tempered by time and challenged by change, holds strong because of the dedicated work of our staff, faculty and administration.

We are a diverse group bringing to our community different talents, perspectives and experiences. Our strength arises from this diversity and is sustained by a community value of providing an outstanding educational environment for our nearly 2,700 students.

Smith at a Glance https://www.smith.edu/about-smith/smith-glance