Manager of Emergency Services

HCA Healthcare; Gainesville (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

HCA Florida North Florida Hospital in Gainesville, FL is seeking a Manager of Emergency Services to oversee daily unit operations, staffing and nursing care quality in an acute care setting. This leadership role emphasizes patient-centered care, adherence to standards, and interdisciplinary collaboration across departments.

The Manager will drive evidence-based practices, monitor outcomes, and lead initiatives to improve throughput, patient experience, and regulatory compliance while guiding a

Qualifications

• Associate Degree in Nursing or RN Diploma – required.
• Bachelor’s Degree in Nursing – preferred.
• 5+ years applicable experience – required.
• Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license.
• Basic Life Support (BLS) – required.
• Advanced Cardiac Life Support – preferred.
• Trauma Nursing Core Course -preferred.
• Emergency Nursing Pediatric Course (or PALS) – required.
• Pediatric Advanced Life Support (or ENPC) – required.
• Neonatal Resuscitation Program – preferred.
• Non-Violent Crisis Intervention – preferred.

Responsibilities

• Operates unit with staff oversight to ensure high quality patient care.
• Operationalize evidence-based practices to enhance patient safety and outcomes.
• Improve efficiency and reduce variation in clinical practice.
• Ensure compliance with policies, standards and regulatory requirements.
• Maintain equipment and ensure regulatory accreditation standards.
• Manage admissions and discharges for throughput.
• Coordinate interdisciplinary care and assign staff with appropriate competencies.
• Lead nursing practice and unit operations per policies.
• Provide leadership to attain superior patient experience and interactions.
• Review feedback to improve patient satisfaction and service.
• Coordinate with leaders to foster teamwork and service recovery.
• Lead in line with organizational mission and engage employees.
• Identify training needs and coach staff.
• Attract and retain talent; ensure right people in right roles.
• Handle employee grievances per procedures.
• Represent organization in community events.

Skills

RN License

BLS

ACLS

TNCC

ENPC/PALS

NRP

Non-Violent Crisis Intervention

Education

Associate Degree in Nursing or RN Diploma

Bachelor’s Degree in Nursing

Job description

Do you have the career opportunities as a Manager of Emergency Services you want with your current employer? We have an exciting opportunity for you to join HCA Florida North Florida Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The Manager ensures high quality, patient-centered care through oversight of the overall daily function and staffing of the unit/department. The Manager monitors and evaluates the provision of nursing care in accordance with established policies/procedures and holds staff accountable for quality and clinical outcomes in support of facility objectives.

Major Responsibilities:

Quality –

• Helps create a superior clinical identity by operationalizing evidence-based practices to enhance patient safety and quality outcomes. Ensures adherence to standards of care.

• Supports efforts to reduce variation in clinical practice and improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care.

• Supports the achievement of internal/external benchmarks, accreditations, and designations.

• Ensures compliance with all policies, procedures, and regulatory standards.

• Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.

• Manages admissions and discharge processes to ensure efficient throughput and high quality, patient-centered care.

• Facilitates effective interdisciplinary care coordination within and across departments. Ensures staff with appropriate clinical competencies are assigned to meet patient care needs.

• Manages nursing practice and unit operations. Monitors and evaluates the provision of nursing care in accordance with established policies/procedures to ensure patient and family needs are assessed and met.

Service –

• Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader.

• Reviews various feedback mechanisms and helps identify opportunities to improve customer/patient satisfaction. Supports the development and implementation of strategies to elevate the patient experience.

• Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve patient satisfaction.

• Ensures compliance with evidence-based practices that enhance patient experience and customer service.

• Collaborates with subject matter experts and other leaders to create an environment of teamwork that supports improved outcomes and service.

• Supports a patient-first philosophy and engages in service recovery when necessary.

People –

• Leads in a way that inspires commitment to the vision/mission/values of the organization. Implements evidence-based employee engagement practices.

• Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance.

• Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs.

• Assumes responsibility for resolving and/or channeling employee grievances, disputes, or concerns according to appropriate procedures.

Growth –

• Represents the organization positively within the community; participates in company-supported community/patient events and in-services.

Finance –

• Manages staff scheduling. Maintains staffing in accordance with patient care needs and established productivity guidelines.

• Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings.

Qualifications:

• Associate Degree in Nursing or RN Diploma – required

• Bachelor’s Degree in Nursing – preferred

• 5 + years applicable experience – required

• Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, in accordance with law and regulation - required

• Basic Life Support (BLS) – required

• Advanced Cardiac Life Support – preferred

• Trauma Nursing Core Course -preferred

• Emergency Nursing Pediatric Course (or PALS) – required

• Pediatric Advanced Life Support (or ENPC) – required

• Neonatal Resuscitation Program – preferred

• Non-Violent Crisis Intervention – preferred

Benefits

HCA Florida North Florida Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center. For over 49 years, we have served North Central Florida. We offer comprehensive cardiovascular care, oncology, orthopedics, and neurosciences. We offer minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment. Other services that we provide include women’s health and wound therapy. We are fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center. Our hospital has an Accredited Chest Pain Center by ACC (American College of Cardiology) and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. We are committed to patient safety and quality of care. We have received the highest scores available in recognition of this commitment.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.