Manager of Day Shelter

Norton Sound Health Corp; Alaska; On-site; USD 45,000 - 58,000; Full time

Job summary

Norton Sound Health Corporation in Nome, AK seeks a Manager of Day Shelter to lead operations, supervise staff, ensure safety, and provide compassionate care to guests.

This role requires strong leadership, budget awareness, coordination of meals, programming, and collaboration with clinical partners to connect guests with services.

The position offers full-time work with a focus on safety, cultural sensitivity, and community engagement within NSHC’s mission.

Qualifications

• Proven ability to communicate professionally with guests and staff.
• Experience supervising staff and coordinating service delivery.
• Ability to manage time, tasks, and confidentiality.

Responsibilities

• Lead staff: scheduling, training, performance management and discipline.
• Oversee shelter operations and budget; allocate resources as needed.
• Ensure safety and compliance with policies; monitor weekly safety reports.
• Coordinate meals and service delivery; maintain high customer service standards.
• Develop programs to engage guests and provide life skills training.
• Refer guests to services and collaborate with outside agencies.

Skills

Communication

Supervision

Critical thinking

Flexible schedule

Education

Bachelor’s degree in Health, Social Work, or related field

High school diploma with 4 years experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager of Day Shelter

Regular Full-time Manager 34 - Nome Census Area, Nome, AK, US

4 days ago Requisition ID: 2612

Salary Range: $44.93 To $58.01 Annually

Purpose of Position

The Day Shelter Manager will manage the operations of the Day Shelter, including directing assigned employees, demonstrating leadership, providing work direction, motivation, training, assistance, and performance evaluations. The manager will lead coordinating support and advocacy services for Day Shelter guests, monitor the health, safety, and security of the shelter environment, and create a welcoming, inclusive, and compassionate living environment for guests.

Uphold the organization’s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Essential Functions

• Perform leadership functions including selection, scheduling, training, performance management and discipline; Instill passion in assigned staff for NSHC’s mission, vision, and values
• Demonstrate personal initiative and accountability while overseeing the department's budget; Forecast needs, allocate resources and/or take corrective action as necessary
• Ensure adequate staff coverage, coordinate service delivery such as meals and maintain compliance with relevant policies and procedures
• Monitor and maintain high standards of physical safety in the shelter as evidenced by weekly inspection reports, accident reports, and compliance with all safety regulations
• Develop, monitor and maintain processes and systems for effective communication and exceptional customer service, including coordination with NSHC and other outside agencies.
• Manage staff so that staff is available for client transport as needed for clients to access care and other services.
• Design programs to encourage socialization, provide entertainment, and improve daily living skills.
• Provide cultural activities, in-Shelter presentations, and adequate scheduled Coaches on-site to lead programs
• Implement special prevention and intervention programs for the region that will include, but not limited to Screening, Brief Intervention, Referral to Treatment screening, Medication-Assisted Treatment, life skills training, and Substance Use Disorder Program or other group programming
• Complete administrative program requirements: timecards, purchasing supplies, quarterly reports, performance reviews, participate in hiring process for Day Shelter staff, and any grant-related reporting.
• Refer and coordinate with guests to services they may need and offer supportive interventions as needed.
• Coordinate with other Clinical Associates and providers to provide advocacy and networking services for consumers including Medicaid enrollment
• Pursue training opportunities and engage in continuing education to complete training and demonstrated competencies.
• Provide back up to janitorial and housekeeping staff when needed
• In coordination with the Administrative Director, develop and implement strategies to open an after-hours Sobering Center
• Perform other duties as assigned

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Knowledge of shelter standards and practices
• Knowledge of prevention program management
• Knowledge of regional culture and values

Required Skills and Abilities

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below:

• Excellent communication and customer service skills
• Supervision
• Problem solving and critical thinking skills
• Ability to accommodate a flexible work schedule and be available on an as needed basis

Education

Degree

Program

Grade 11: High school diploma

Grade 13: Bachelor’s degree OR High school diploma with 4 years of experience

Health, Social Work, or Human Services or related field

Experience

Amount:

2 year(s)

Experience in human services or shelter services

1 (years)

supervising, managing, or directing the work of other employees.

Type:

Must have both general and supervisory experience if indicated.

Credentials

CPR and First Aid required within 3 months. Driver’s license required.

Physical Requirements

• Use hands and arms to operate office or clinical equipment
• Sit less than half the workday
• Stand and/or walk more than half the workday
• Bend, stretch, twist, crouch and/or reach
• View electronic monitors for prolonged periods of time
• Use hands and arm for repetitive motion tasks consistently for more than one hour at a time
• Lift or carry unaided up to 50 pounds
• Push or pull using more than moderate force
• See and hear with normal acuity

Working Conditions

• Work is conducted in a standard clinical environment to include exposure to latex, biohazard or other harmful substances
• Minimal travel is required (less than 25% of the time)