Manager of Customer Success

PartsBase Inc.; United States; On-site; USD 64,000 - 202,600; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Performance-based bonuses

Career advancement opportunities

Job summary

A leading company in aviation services is seeking a Manager of Customer Success to drive revenue growth and nurture relationships in a fast-paced, tech-driven environment. The ideal candidate will have 3-5 years of B2B experience and 2-3 years in aviation, with strong skills in sales and communication. The role includes identifying opportunities and ensuring client satisfaction.

Qualifications

• 3–5 years of sales or customer success experience.
• 2–3 years of experience in the aviation industry.
• Strong communication and relationship-building skills.

Responsibilities

• Identify and pursue new sales opportunities.
• Build and maintain relationships with clients.
• Deliver exceptional customer service.

Skills

Sales experience

Client relationship management

Negotiation skills

Project management

CRM tools experience

Communication skills

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

Direct message the job poster from PartsBase Inc.

Talent Acquisition Leader | 10+ Years Connecting Top Talent with Top Brands | People-First, Performance-Driven | “Fortis Fortuna Adiuvat” |…

Position Overview:

We’re seeking a dynamic Manager of Customer Successwith a hunter mentality and a customer-first mindset. You’ll be responsible for identifying new business opportunities, nurturing long-term client relationships, and driving revenue growth within the aviation sector. This role bridges the gap between sales and support—delivering high-touch engagement while identifying expansion opportunities.

This is an ideal role for someone with aviation industry experience, a passion for client advocacy, and the ability to thrive in a fast-paced, tech-driven environment.

Key Responsibilities:

• Proactively identify and pursue new sales opportunities within the aviation industry
• Build and maintain strong relationships with clients including MROs, OEMs, airlines, and distributors
• Deliver exceptional customer service while managing a full sales cycle
• Collaborate cross-functionally with Sales, Marketing, Product, and Support to ensure client satisfaction
• Conduct regular account reviews, uncover expansion opportunities, and drive renewals
• Serve as the voice of the customer internally, surfacing trends and actionable feedback
• Stay current on industry trends and evolving market needs
• Help onboard new clients and ensure smooth adoption of PartsBase platform

Qualifications:

• 3–5 years of proven sales or customer success experience, preferably in B2B environments
• 2–3 years of experience in the aviation industry (MRO, OEM, distribution, etc.)
• Strong communication, negotiation, and relationship-building skills
• A hunter’s drive to win new business and a nurturer’s heart to grow lasting partnerships
• Highly organized and proactive with strong project management abilities
• Experience with CRM tools such as Salesforce, HubSpot, or similar platforms
• Ability to travel up to 20% to visit key clients, attend events, or support business development
• Performance-based bonuses and customer retention incentives
• Milestone and growth-driven incentive programs
• Career advancement opportunities in a fast-growing e-commerce platform

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Aviation and Aerospace Component Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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