Customer Success Manager (Tech)

Tag; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Child care support

Job summary

A leading tech solutions company is seeking a Customer Success Manager in New York, NY. This mid-senior level role involves onboarding clients, managing relationships, and ensuring value delivery from the company's tech solutions. Ideal candidates will have a Bachelor's degree, 4+ years in customer success within SaaS or Martech, and strong communication skills. This full-time position offers a salary range of $110,000 to $130,000.

Qualifications

• 4+ years of experience in customer success or project management within SaaS or Martech environments.
• Experience managing client feedback loops and translating insights into improvements.
• Comfortable leading training sessions and creating client-facing documentation.

Responsibilities

• Provide pre-sales and post-sales technical support including product demos.
• Act as the primary client contact for onboarding and post-launch support.
• Manage ongoing client relationships ensuring satisfaction and alignment.

Skills

Communication skills

Stakeholder management

Understanding of marketing platforms

Client feedback management

Training facilitation

Prioritization

Education

Bachelor’s degree in Business, Marketing, IT, or related field

Tools

Kapta

Customer Success Platforms

Job description

We are looking for a Customer Success Manager (Tech) to act as the primary client-facing point of contact for the implementation, adoption, and success of Tag’s technology solutions. This role is critical to onboarding clients, managing relationships, and ensuring that our tech is delivering measurable value. You’ll work closely with internal product, engineering, and delivery teams while representing the client’s voice across implementation, optimization, and ongoing innovation.

About the Role

This role is critical to onboarding clients, managing relationships, and ensuring that our tech is delivering measurable value.

Responsibilities

• Provide pre-sales and post-sales technical support, including product demonstrations and training.
• Act as the primary client contact for tech onboarding, implementation, and post-launch support.
• Conduct comprehensive discovery sessions to gather detailed requirements and identify opportunities for technology solutions.
• Manage ongoing client relationships, ensuring alignment, satisfaction, and consistent value delivery.
• Document workflows, use cases, and decisions, maintaining a clear record of progress and change.
• Track and manage customer success KPIs including adoption, engagement, satisfaction, and retention.
• Utilize Kapta or similar Customer Success Platforms to manage customer engagement, track opportunities, and monitor account health.
• Collect and analyze feedback to inform product improvements and escalate critical issues.
• Facilitate user training, onboarding, and knowledge transfer sessions.
• Support regular business reviews, providing performance insights and identifying optimization opportunities.
• Collaborate cross-functionally with product, engineering, sales, and solutions teams to support customer needs and align on roadmaps.
• Identify opportunities for upsell, cross-sell, and innovation that align with client goals.
• Serve as a trusted advisor, providing strategic guidance on best practices and digital transformation.

Qualifications

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• 4+ years of experience in customer success, solutions consulting, or project management within SaaS, Martech, or digital delivery environments.
• Strong understanding of marketing platforms, DAM, CMS, CRM, analytics, and content personalization tools.
• Exceptional communication and stakeholder management skills, able to simplify technical concepts for diverse audiences.
• Experience managing client feedback loops and translating insights into product or service improvements.
• Comfortable leading training sessions and creating clear client-facing documentation.
• Skilled in managing multiple priorities in a fast-paced, client-first environment.
• Familiarity with tools like Kapta or other Customer Success Platforms is a plus.

Required Skills

• Strong understanding of marketing platforms, DAM, CMS, CRM, analytics, and content personalization tools.
• Exceptional communication and stakeholder management skills.
• Experience managing client feedback loops.
• Comfortable leading training sessions.
• Skilled in managing multiple priorities.

Preferred Skills

• Familiarity with tools like Kapta or other Customer Success Platforms.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Advertising Services and Marketing Services

Referrals increase your chances of interviewing at Tag by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Child care support

Get notified about new Customer Success Manager jobs in United States.

United States $115,000.00-$130,000.00 5 days ago

United States $85,000.00-$130,000.00 1 day ago

United States $80,000.00-$110,000.00 3 weeks ago

United States $110,000.00-$140,000.00 3 weeks ago

United States $90,000.00-$100,000.00 10 hours ago

United States $62,000.00-$124,868.00 2 weeks ago

United States $50,000.00-$70,000.00 1 month ago

Pennsylvania, United States $50,000.00-$70,000.00 1 month ago

Customer Success Manager - Value Realization

New York, NY $110,000.00-$130,000.00 2 months ago

Illinois, United States $50,000.00-$70,000.00 1 month ago

United States $75,000.00-$80,000.00 1 month ago

North Carolina, United States 3 weeks ago

Rhode Island, United States $50,000.00-$70,000.00 1 month ago

United States $70,000.00-$100,000.00 3 days ago

United States $60,000.00-$75,000.00 1 week ago

United States $75,000.00-$82,000.00 2 weeks ago

United States $65,000.00-$80,000.00 1 week ago

United States $100,000.00-$125,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.