Customer Success Manager

Year13; Remote; USD 65,000 - 90,000; Full time

Job summary

Join Year13 as the first US-based Customer Success Manager and play a key role in enhancing the student engagement in education technology. This full-time, remote role involves building strong relationships, ensuring customer satisfaction, and driving product adoption, fostering a rewarding connection between schools and our innovative solutions.

Benefits

Professional development opportunities

Supportive workplace culture

Qualifications

• 5-8 years in customer-facing roles, preferably in education technology.
• Proven track record of building and maintaining customer relationships.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Engage closely with schools and partners to align solutions.
• Lead onboarding processes ensuring effective platform usage.
• Gather feedback to enhance offerings.

Skills

Strong communication

Interpersonal skills

Relationship building

Problem resolution

Data analysis

Education

Bachelor's degree in Education, Career Development, or related field

Tools

CRM tools

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Year13

Passionate about contributing to organisational culture, engagement and employee experience.

About Us:

Year13 is an Australian EdTech company dedicated to upgrading the school-to-work transition. Our mission is to support young people in reaching their potential and succeeding in life after school. We achieve this by creating meaningful connections among students, schools, educators, industry, government, and parents.

Role Overview:

As the first US-based Customer Success Manager at Year13, you will be pivotal in working with schools, districts, and partners to ensure our customers are achieving their goals. You will align our product to meet their needs, driving adoption, resolving challenges, and building long-term relationships that foster retention and growth.

Key Responsibilities:

• Customer Engagement: Working closely with schools, districts and partners to understand their objectives and align our solutions to meet their goals.
• Onboarding & Adoption: Lead effective onboarding processes, ensuring customers are equipped to use our platform to its fullest potential.
• Relationship Building: Cultivate strong, long-lasting relationships with customers, acting as their trusted advocate and point of contact.
• Identify Opportunities: Continuously assess customer usage and identify opportunities for expansion and increased impact.
• Problem Resolution: Address and resolve any challenges customers may encounter, ensuring a seamless experience.
• Feedback Loop: Gather customer feedback and collaborate with our product team to enhance our offerings.

Qualifications:

• Bachelor’s degree in Education, Career Development, or a related field.
• 5-8 years in customer-facing roles, preferably in education technology or career development.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Proven track record of building and maintaining customer relationships.
• Proficient in using CRM tools and data analysis.
• Driven by purpose and motivated by the desire to make a meaningful impact in the educational sector.
• Comfortable navigating shifting priorities and fast-paced environments.
• Someone who values collaboration and open communication, contributing to a positive team culture.
• Eager to seek knowledge and embrace new challenges for personal and professional growth.
• Deeply invested in our mission and the positive changes we bring to students and educators.
• Fully remote role, working with a team who are mostly in Sydney, Australia, until the team grows in the US.
• Supportive and respectful workplace culture that values open communication.
• Opportunities for professional development and continuous learning.

Join Us:

If you are a passionate career advocate who thrives on collaboration and is committed to making a positive impact in education, we would love to hear from you!

Apply now to be part of our mission at Year13.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Education

• Industries

  Education and Higher Education

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