Manager of Customer Success

RightRez (A Mize Company); Miami (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in the air travel industry seeks a passionate individual to join its fully remote team. Ideal candidates will possess strong analytical and troubleshooting abilities, with a focus on airline reservation systems and communication skills. The role offers unique benefits and a flexible work environment, encouraging continual learning and collaboration among team members.

Benefits

Flexible work environment

Unique benefits

Encouragement for continual learning

Qualifications

• Experience with the airline reservation processes and Global Distribution Systems.
• Ability to understand software functionality in detail.
• Skilled in research, documentation, and creating technical specifications.

Responsibilities

• Manage multiple tasks and prioritize while meeting deadlines.
• Work independently and collaborate with various teams.
• Troubleshoot proprietary applications effectively.

Skills

Analytical skills

Troubleshooting skills

Time management

Organizational skills

Communication

Negotiation

Tools

SQL

APIs

Job description

We are a passionate, lean team dedicated to advancing the air travel industry. Though remote, we value collaboration and prioritize the wellbeing of our team members.

How

Our mission is for you to feel inspired and motivated at work. We encourage continual learning and offer unique benefits and flexibility.

Where

Work where you work best! We are a fully remote company based in the United States.

Requirements

• Experience with the airline reservation processes, the Global Distribution Systems, and Passenger Name Records
• Strong analytical and troubleshooting skills
• Ability to work with and understand software functionality in detail
• Experience troubleshooting proprietary applications
• Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
• Ability to research, create, and document requirements, processes, and technical specifications
• Skilled in partnering, communication, and negotiation in working with various teams and external partners
• Basic knowledge of SQL a plus and APIs a plus