Customer Success Manager

Chris Holmes, BDM; Miami (FL); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading business consulting company is seeking a Customer Success Manager to foster client relationships and ensure satisfaction. This role requires a proactive and organized individual focused on onboarding and continuous support, managing multiple accounts effectively within a contract structure. Performance-based commission opportunities enhance earnings, making this a compelling position for those passionate about client success.

Benefits

Performance-based commission opportunities

Flexibility to work remotely

Support from internal teams

Qualifications

• Strong interpersonal and relationship-building skills.
• Self-motivated and results-driven.
• Comfort using task management tools and remote communication platforms.

Responsibilities

• Serve as the dedicated point of contact for assigned clients.
• Oversee onboarding of new accounts with fulfillment teams.
• Maintain regular communication with clients to review progress.

Skills

Interpersonal skills

Organizational skills

Proactive attitude

Education

Experience in account management or client success

Tools

CRMs

Job description

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Position Title: Customer Success Manager

Company: Chris Holmes, BDM

Location: Remote

Job Type: Contract

Industry: Business Consulting and Services

About the Role

We’re seeking a proactive, organized, and client-focused Account Manager to maintain and grow relationships with our existing clients. As an Account Manager, you’ll serve as the main point of contact after deals are closed

ensuring clients are fully onboarded, supported, and consistently seeing value in our services.

This is an independent contractor position with a performance-based structure, ideal for someone who thrives in a client success or account growth role, has strong communication skills, and can balance relationship-building with operational follow-through.

Key Responsibilities

• Serve as the dedicated point of contact for assigned clients
• Oversee smooth onboarding of new accounts in collaboration with fulfillment teams
• Maintain regular communication with clients to review progress and gather feedback
• Coordinate internally to ensure deliverables and timelines are met
• Identify upsell or cross-sell opportunities to expand service value
• Track client performance metrics and satisfaction benchmarks
• Manage and update CRM notes, pipeline stages, and renewal timelines
• Resolve client concerns quickly and professionally to ensure retention

Requirements

• Strong interpersonal and relationship-building skills
• Organized and detail-oriented, with the ability to juggle multiple accounts
• Self-motivated and results-driven with a proactive attitude
• Comfort using CRMs, task management tools, and remote communication platforms
• Ability to learn new services and communicate their value to clients

Preferred Qualifications

• Previous experience in account management, client success, or sales support
• Familiarity with marketing, automation, or business development services
• Performance-based experience is a plus
• A background in digital agencies, B2B service providers, or startups
• Proven ability to identify growth opportunities within existing client relationships

What We Offer

• Performance-based commission opportunities tied to upsells, renewals, and retention
• Flexibility to work remotely and manage your own schedule
• Support from internal teams for onboarding, delivery, and fulfillment
• Opportunities to earn override bonuses and develop leadership potential
• A high-impact role where your communication and relationship skills drive real revenue

Ready to Join Our Team?

If you're passionate about helping companies grow and want to be a part of a business that's making waves in the business consulting and marketing industries, we want to hear from you!

TO APPLY: Fill out the short app and select a time at:https://careers.chrisholmesbdm.com/account-manager

or email [e-mail] with the following ten requirements:

1. Email Subject: AM_[ Your Full Name]

4. Full name

5. Personal/Active Email

6. WhatsApp Number

7. LinkedIN Profile Link

9. Computer Memory Screenshot

(To do this: Search Task manager> Go to Performance Tab> Memory.)

10. Photo of computer/laptop

For commonly asked questions, please click and access the link below to see our FAQ document.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

• Industries

  Business Consulting and Services

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