Manager of Creative Operations

WHOOP; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible vacation

Parental leave 18 weeks

Stock options

WHOOP membership for you and a loved1

Job summary

WHOOP in Boston is seeking a Manager, Creative Operations to lead day-to-day execution and drive scalable creative workflows and governance.

You will own intake, prioritization, capacity planning, and operational reporting, while partnering with Creative, Brand, Marketing, and Production to deliver high-quality work efficiently and with AI-enabled tooling.

Qualifications

• Strong understanding of creative development workflows and cross-functional collaboration within marketing and creative organizations.
• 6+ years of experience in creative operations, marketing operations, project management, agency operations, or related operational roles.
• Experience with project management platforms, creative workflow systems, digital asset management platforms, and other creative technology tools used to support scalable content operations.
• Experience managing and developing individual contributors preferred.
• Experience leading operational processes for creative, brand, marketing, or integrated campaign teams.

Responsibilities

• Lead day-to-day workflow management across creative initiatives, providing visibility into project status, risks, dependencies, and delivery timelines.
• Own intake and prioritization process for Creative, ensuring work aligns with business objectives and priorities.
• Manage resource allocation and capacity planning across the Creative team, identifying workload imbalances and resourcing gaps.
• Develop and maintain operational processes, governance standards, and best practices to improve execution quality and scalability.
• Administer and champion the Creative organization’s operational infrastructure, including PM platforms, DAM systems, workflow automation, and AI-enabled tools.

Skills

Creative operations

Marketing operations

Project management

Agency operations

Operational governance

Resource planning

Cross-functional collaboration

AI-enabled tools

Tools

PM platforms

DAM platforms

Creative workflow systems

AI-enabled tools

Job description

• WHOOP is hiring a Manager, Creative Operations to lead the day-to-day execution and continuous improvement of the systems, processes, and workflows that power the Creative organization
• Reporting to the Director of Brand Operations & Production, this role will own intake, prioritization, resource planning, workflow governance, creative technology administration, and operational reporting across a diverse portfolio of creative initiatives
• You will partner closely with Creative, Brand, Marketing, and Production stakeholders to ensure work is appropriately scoped, prioritized, resourced, and delivered efficiently while driving operational excellence across the organization
• You will also play a key role in implementing, administering, and championing operational platforms, including digital asset management, workflow automation, and AI-enabled tools that support scalable creative execution
• Own the end-to-end intake and prioritization process for Creative, ensuring work is aligned to business objectives, team capacity, and organizational priorities
• Lead day-to-day workflow management across creative initiatives, providing visibility into project status, risks, dependencies, and delivery timelines
• Manage resource allocation and capacity planning across the Creative team, proactively identifying workload imbalances, resourcing gaps, and opportunities to improve efficiency
• Partner with Creative, Brand, Marketing, and Production stakeholders to establish clear project requirements, timelines, priorities, and success criteria
• Lead and develop the Creative Operations team, establishing clear priorities, fostering operational excellence, and ensuring consistent execution across the creative portfolio
• Develop and maintain operational processes, governance standards, and best practices that improve execution quality, consistency, and scalability
• Own the administration, adoption, and continuous improvement of the Creative organization’s operational infrastructure, including project management platforms, digital asset management systems, workflow automation, and AI-enabled tools
• Partner with the Director of Brand Operations & Production to implement and scale digital asset management capabilities, establishing governance standards, training programs, and asset management best practices across the organization
• Build reporting frameworks and dashboards that provide visibility into team utilization, project health, delivery performance, and operational effectiveness
• Drive continuous improvement across workflows, tooling, and team operations by identifying bottlenecks, implementing scalable solutions, and leveraging automation and AI to increase efficiency

Benefits

• Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
• Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
• Get Invested: In addition to a competitive base salary and 401k, you’re eligible to receive stock options to share in the future of WHOOP.
• WHOOP +1: Everyone on the team gets a complimentary WHOOP membership—plus another membership to share with a loved one.
• Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
• Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
• It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
• Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.

Strong understanding of creative development workflows and cross-functional collaboration within marketing and creative organizations6+ years of experience in creative operations, marketing operations, project management, agency operations, or related operational rolesExperience with project management platforms, creative workflow systems, digital asset management platforms, and other creative technology tools used to support scalable content operationsExperience managing and developing individual contributors preferredExperience leading operational processes for creative, brand, marketing, or integrated campaign teamsExperience managing resource planning, capacity management, and prioritization across multiple stakeholders and concurrent initiativesStrong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributionsDemonstrated success building and improving workflows, governance processes, and operational systems within fast-paced organizationsProven ability to influence stakeholders, manage competing priorities, and drive alignment across cross-functional teamsStrong analytical and problem-solving skills, with the ability to translate operational insights into actionable recommendations