Manager of Consumer Integration

Think Advertising Jobs; Port Saint Lucie (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

Advent Health in Altamonte Springs, FL seeks a communications professional to lead consumer experience initiatives, ensuring consistent messaging across teams. You will develop and execute a communications approach that explains who, what, when and why of change initiatives, and produce content across channels.

Responsibilities include analyzing qualitative and quantitative data to understand stakeholder motivations, coordinating asset design for activations, and managing governance for

Qualifications

• Bachelor's degree in Business, Healthcare or a related field is required.
• 5+ years in healthcare or a related field is required.
• Strong written and verbal communication skills and ability to present succinctly.

Responsibilities

• Develops and executes communications for change initiatives across the organization.
• Aligns messaging across consumer teams and channels.
• Creates content explaining who, what, when, and why of changes.

Skills

Strong communication

Project management

Change management

Stakeholder engagement

Presentations

Education

Bachelor's degree in Business/Healthcare or related field

Tools

SharePoint

CRM systems

MS Office

Job description

Our promise to you:

Joining Advent Health is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Advent Health is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability InsurancePaid Time Off from Day One403-B Retirement Plan4 Weeks 100% Paid Parental LeaveCareer DevelopmentWhole Person Well-being ResourcesMental Health Resources and SupportPet Benefits

Schedule Full time Shift Day (United States of America) Address 900 HOPE WAY City ALTAMONTE SPRINGS State Florida Postal Code 32714

Job Description

Contributes to and follows robust standards for effective delivery of consumer experience initiatives, ensuring consistency in communication. Develops and executes approved communications approach, including alignment across all consumer teams. Builds engaging and effective messages that share the who, what, when, and why of change initiatives. Creates a wide variety of communication content and materials targeted at all levels of the organization, delivered through multiple channels. Communicates sustainment plan approach for each initiative at appropriate levels. Other duties as assigned. Collects, analyzes, and interprets qualitative and quantitative data to understand stakeholder motivations, preferences, and opinions. Supports coordination of asset and collateral design for activations, ensuring consistency and brand standards. Drives engagement and visibility into corporate and division consumer experience initiatives, supporting integration needs for operations activations. Manages planning and deployment of change management strategies for new initiatives across the region. Tracks project milestones and deliverables across consumer integrations. Establishes and manages governance standards for experience integrations, constantly evaluating effectiveness. Develops, communicates, and manages project requirements and timelines to ensure proper completion and on-time delivery.

Knowledge, Skills, and Abilities

• Strong communications skillset with demonstrated experience in building matrixed partnerships to achieve results [Preferred]
• Competency in project and change management, working in a fast-paced and complex environment [Preferred]
• Big picture thinker, with ability to navigate the detail when needed [Preferred]
• Excellent verbal and written communication skills...able to develop effective and succinct presentations [Preferred]
• Experience developing communication plans and toolkits for highly visible projects [Preferred]
• Experience developing intranet/website pages to effectively communicate with others, ability to quickly learn SharePoint techniques and site building [Preferred]
• Strong organizational skills [Preferred]
• Strong public presentation skills [Preferred]
• Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work [Preferred]
• Ability to navigate a variety of consumer initiative omni-channel topics with confidence, leveraging own or others expertise where appropriate [Preferred]
• Ability to establish and maintain strong relationships, influencing others; Ability to quickly build relationships and diplomatically negotiate common approach; Ability to interact with all levels of management; Ability to work collaboratively and individually to achieve stated goals [Preferred]
• Ability to tell a great story - bringing audiences along so that ideas, concepts, and projects can move forward [Preferred]
• Familiarity with patient experience tools and technologies, such as CX platforms, analytics tools, and CRM systems. [Preferred]
• Strong background in consumer analytics and experience communicating insights up and down the organization. [Preferred]
• Experience working with Epic. [Preferred]
• Self-directed with excellent team building skills [Preferred]
• Proficiency in Microsoft Office Suite [Preferred]

Education

Bachelor's [Required]

Field of Study

in Business, Healthcare or Related Field

Work Experience

5+ in healthcare or related field [Required]

Physical Requirements (Please click the link below to view work requirements)...