Manager of Consumer Integration

AdventHealth; Florida; On-site; USD 85,000 - 157,000; Full time

Job summary

AdventHealth is seeking a senior communications professional to drive consumer experience initiatives across a regional footprint. You will craft wide-ranging messages that explain the who, what, when, and why of change, and ensure consistency across channels and teams.

Lead the development of communication plans, toolkits, and intranet content while collaborating with cross-functional partners. This role emphasizes storytelling, project governance, and timely delivery in a fast-paced healthcare

Qualifications

• Bachelor's degree in Business, Healthcare or related field.
• 5+ years in healthcare or related field.
• Experience developing communication plans and toolkits for highly visible projects.
• Strong ability to tell a great story and move initiatives forward.
• Proficiency with Microsoft Office suite and intranet/website page development.

Responsibilities

• Contributes to and follows robust standards for effective delivery of consumer experience initiatives.
• Develops and executes approved communications approach across all consumer teams.
• Creates messages with clear who/what/when/why of change initiatives.
• Manages governance standards for experience integrations and project timelines.

Skills

Communication skills

Change management

Project management

Stakeholder engagement

Storytelling

SharePoint familiarity

Microsoft Office

Intranet content

Education

Bachelor's degree in Business or Healthcare

Tools

Epic

CRM systems

SharePoint

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

900 HOPE WAY

City

ALTAMONTE SPRINGS

State

Florida

Postal Code

32714

Job Description

Contributes to and follows robust standards for effective delivery of consumer experience initiatives, ensuring consistency in communication. Develops and executes approved communications approach, including alignment across all consumer teams. Builds engaging and effective messages that share the who, what, when, and why of change initiatives. Creates a wide variety of communication content and materials targeted at all levels of the organization, delivered through multiple channels. Communicates sustainment plan approach for each initiative at appropriate levels. Other duties as assigned. Collects, analyzes, and interprets qualitative and quantitative data to understand stakeholder motivations, preferences, and opinions. Supports coordination of asset and collateral design for activations, ensuring consistency and brand standards. Drives engagement and visibility into corporate and division consumer experience initiatives, supporting integration needs for operations activations. Manages planning and deployment of change management strategies for new initiatives across the region. Tracks project milestones and deliverables across consumer integrations. Establishes and manages governance standards for experience integrations, constantly evaluating effectiveness. Develops, communicates, and manages project requirements and timelines to ensure proper completion and on-time delivery.

Knowledge, Skills, and Abilities

• Strong communications skillset with demonstrated experience in building matrixed partnerships to achieve results [Preferred]
• Competency in project and change management, working in a fast-paced and complex environment [Preferred]
• Big picture thinker, with ability to navigate the detail when needed [Preferred]
• Excellent verbal and written communication skills…able to develop effective and succinct presentations [Preferred]
• Experience developing communication plans and toolkits for highly visible projects [Preferred]
• Experience developing intranet/website pages to effectively communicate with others, ability to quickly learn SharePoint techniques and site building [Preferred]
• Strong organizational skills [Preferred]
• Strong public presentation skills [Preferred]
• Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work [Preferred]
• Ability to navigate a variety of consumer initiative omni-channel topics with confidence, leveraging own or others expertise where appropriate [Preferred]
• Ability to establish and maintain strong relationships, influencing others; Ability to quickly build relationships and diplomatically negotiate common approach; Ability to interact with all levels of management; Ability to work collaboratively and individually to achieve stated goals [Preferred]
• Ability to tell a great story – bringing audiences along so that ideas, concepts, and projects can move forward [Preferred]
• Familiarity with patient experience tools and technologies, such as CX platforms, analytics tools, and CRM systems. [Preferred]
• Strong background in consumer analytics and experience communicating insights up and down the organization. [Preferred]
• Experience working with Epic. [Preferred]
• Self-directed with excellent team building skills [Preferred]
• Proficiency in Microsoft Office Suite [Preferred]

Education

• Bachelor's [Required]

Field of Study

• in Business, Healthcare or Related Field

Work Experience

• 5+ in healthcare or related field [Required]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$84,531.20 - $157,248.00

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.