Manager of Construction Loan Servicing

First National Bank; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

First National Bank is seeking a Manager of Construction Loan Servicing to oversee builder approval, draw scheduling, and related servicing for portfolio and held-for-sale construction loans. You will train staff, analyze KPIs/KRIs, and drive process improvements to enhance efficiency and compliance.

You will lead cross-functional collaboration with mortgage operations, sales, and risk teams, ensuring procedures are updated annually and aligned with executive priorities.

Qualifications

• BA or BS is required.
• 7 years of related experience is required.
• Excellent project management and communication skills are required.
• Strong organizational, analytical and interpersonal abilities are required.
• Detail-oriented with proficiency in MS Word/Excel/PowerPoint.

Responsibilities

• Oversee builder approval to loan conversion and ensure timely completion of construction projects.
• Manage construction platform vendor and establish controls to minimize risk while maintaining customer satisfaction.
• Ensure held-for-sale loan requalification and salability; monitor risk and industry trends.
• Maintain construction-to-permanent lending processes, including documentation reviews and draw administration.
• Lead audits, SOX controls, and compliance responses; provide training and development for staff.

Skills

Project management

Communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

PC proficiency

MS Word

MS Excel

MS PowerPoint

Education

BA or BS

Job description

Join our team. Make a difference - for us and for your future.

Primary Office Location

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Position Title

Manager of Construction Loan Servicing

Business Unit

Mortgage Administration

Reports to

Manager of Residential Mortgage Servicing

Position Overview

The incumbent is primarily responsible for the oversight and efficient management of the builder approval/draw schedule process, the inspection/draw administration processes and servicing processes relative to portfolio and held for sale closed construction or renovation loans. This individual is responsible for training, coaching, strategic planning and reporting. They are to ensure KPI/KRI's are reviewed and meet the levels set by the executive team. The incumbent is responsible for ensuring policies and procedures are updated yearly and are to drive change and efficiency lifts.

Primary Responsibilities

Manages the entire process from builder approval to loan conversion. Ensuring construction projects are completed and converted timely. Manages the construction platform vendor, establishing controls for minimizing risks while increasing customer satisfaction ratings. Manages the held for sale pipeline ensuring adherence to requalification procedures.

Minimizes risk by reviewing aged loans and salable loans to ensure salability. Identifies upcoming trends, changes in local/state construction codes and ensures builders are compliant. Assists in creation and modification of construction programs and products. Provides senior leaders of trends in the industry that may affect or change risk tolerances that are in place.

Ensures and maintains a construction to permanent lending administrative process including review of documentation, review of site inspection reports, draw administration and loan balancing. Identifies and implements methods to improve functional and departmental efficiencies that reduce risks, improve quality of service and/or accommodate additional growth.

Manages and monitors construction draw requests vs. actual disbursement amounts to ensure satisfactory ratings on all SOX Control audits. Reviews and signs off on Year End Tax Processing (1099's). Balances and reconciles owned general ledger (GL) and direct deposit accounts (DDA) monthly. Responsible for spearheading all audit/compliance responses.

Provides training/certification, support and ongoing development for construction team as well as current and future sales staff. Consistently collaborates with the executive sales and secondary leaders. Ensures that training aligns with procedures and guidelines as published and updated and ensures all are properly submitted through the change management process.

Responsible for ensuring proper staffing levels; conducts interviews; onboarding and continued training and coaching. Responsible for all other human resource functions to include annual performance and merit reviews.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

7

Skills Required to Perform the Primary Responsibilities of this Position

Excellent project management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Bachelors or a combination of education and equivalent experience may be considered

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.