Manager of Client Services - Austin, TX

Greystar Worldwide, LLC; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Paid time off

Housing discount

Job summary

Greystar Worldwide, LLC is seeking a client services professional to strengthen relationships with existing clients and coordinate communications. You will relay client feedback, resolve issues promptly, and contribute to service strategy and reporting.

The role supports business development through market monitoring and detailed reporting, while helping prepare client communications and collateral material. Collaboration with brokers and internal teams is required.

Qualifications

• Supports ongoing relationships with existing clients and ensures timely communication with client representatives.
• Requests and reviews client feedback on performance and service.
• Addresses and resolves client complaints, concerns, issues, and requests with urgency.

Responsibilities

• Provides input into establishing annual business goals for the client services group.
• Supports new business development strategies by monitoring market information and trends.
• Prepares detailed market reports for senior management and recommends actions to secure business relationships.
• Develops and distributes communication materials to current and future clients about the company and its offerings.
• Leads or participates in due diligence assignments and liaises with brokers for new fee management opportunities.
• Monitors client satisfaction through surveys, identifies themes, and proposes cost-effective solutions.

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports the Company’s strategy related to new business development and client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Company’s growth and ensure client satisfaction and retention.

JOB DESCRIPTION

• Supports the ongoing relationships with the Company’s existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company’s performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients.
• Provides input into the establishment of annual business goals and objectives for the client services group.
• Supports the Company’s new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company’s business relationship with clients and/or the Company’s market position.
• Assists in the development and distribution of communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, pro-actively announce future trends and direction, and promote the Company, its offerings, services and benefits.
• Leads and/or participates in due diligence assignments, and may act as liaison with brokers for new fee management business opportunities.
• Monitor client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing innovative and cost-effective solutions.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions:Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
• Onsite Property Positions:Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].