Manager of Client Engagement

C&F LLC; Philadelphia (Philadelphia County); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Client Engagement Manager to enhance client relationships and drive engagement strategies. This role is pivotal in leading technology initiatives and collaborating with diverse teams to deliver exceptional value to clients. You will support business growth through strategic development and thought leadership, all while working in a fully remote environment. Join a supportive company that values professional growth and offers competitive compensation, including a comprehensive benefits package. If you are passionate about technology and client success, this opportunity is perfect for you.

Benefits

401(k) matching

Bonus based on performance

Paid time off

Parental leave

Medical insurance

Professional development stipend

Wellness stipend

Phone & internet stipend

Long-term disability insurance

Qualifications

• 5+ years of professional experience in technology implementation.
• Strong client focus with excellent communication and analytical skills.

Responsibilities

• Lead technology and digital transformation initiatives for clients.
• Collaborate with cross-functional teams to deliver innovative solutions.

Skills

Client Focus

Communication Skills

Analytical Skills

Team Leadership

Stakeholder Management

Education

Bachelor's Degree

Tools

JIRA

AzureDevOps

Salesforce

Job description

Benefits:

1. 401(k)
2. 401(k) matching
3. Bonus based on performance
4. Competitive salary
5. Paid time off
6. Parental leave
7. Workplace US (East Coast) /Remote
8. Western Europe/Remote

Manager – Client Engagement

C&F is on a journey to grow revenue within the US Market. Leading this initiative is a newly formed US-based Business Development team, which provides strategic consulting and digital transformation thought leadership in hopes of cultivating business growth through strategic partnerships with current and new clients. The Business Development team has defined 3 pillars to support client acquisition and development – 1) Client Engagement 2) Business Line 3) Sales and Marketing. The Client Engagement entity is growing, and C&F is looking for a Client Engagement Manager to join the team to support our continued growth in these functions.

The Client Engagement function is a key pillar within C&F, aimed at strengthening client relationships, ensuring long-term success, and identifying opportunities for continuous growth. C&F is looking for a Client Engagement Manager to help shape this function and support its strategic expansion. The Client Engagement Manager will play a crucial role in leading client interactions, driving engagement strategies, and delivering business value through collaboration and innovation.

You will be responsible for:

1. Client Engagement – Industry & Client Focused Initiatives
2. Lead the delivery of technology and digital transformation initiatives for C&F clients.
3. Collaborate with C&F technical engineering and delivery teams to ensure success at our clients such as; developing roadmaps, prioritizing focus areas & overall strategy.
4. Shape the digital initiative strategy and vision through engaging with client stakeholders through workshops and stakeholder interviews.
5. Partner with key client sponsors and stakeholders to provide engagement updates, oversights and risks.
6. Collaborate with client stakeholders and sponsors to ensure buy-in for approach recommendations & options.
7. Support in the development of business cases, estimations and timelines for digital initiatives.
8. Collaborate with cross-functional teams, including data scientists, engineers, and business analysts, to develop and implement innovative solutions that deliver tangible value to clients and position C&F as a leader in the industry.
9. Lead client engagements to provide successful, on-time, and in-budget delivery of client deliverables.
10. Support in the mobilization and success of the delivery team.

Business Growth & Strategic Development

1. Support the identification and pursuit of new business opportunities within client organizations.
2. Assist in the creation of client-specific success stories and case studies to showcase C&F’s impact.
3. Contribute to thought leadership efforts, including workshops and assessments that uncover innovation opportunities.
4. Strengthen industry partnerships to enhance C&F’s service offerings and expand market reach.
5. Support in “thought capital” development and client partnership for actively pursuing additional client growth.

Travel: 0-25% depending on the client engagement. Can be fully remote based on engagement.

What you will need:

Must Have:

1. Minimum of 5 years of professional experience.
2. Experience in technology implementation and an understanding of the technology SDLC process.
3. Experience communicating and working with senior stakeholders (director level and above).
4. Experience in leading and managing teams.
5. Ability to translate across business needs and technical approaches with support of subject matter experts.
6. Strong client focus and communication skills.
7. Experience working with cross functional teams such as UI/UX designers, software/data engineers and end users.
8. Strong analytical skills to interpret complex data and business problems.
9. Bachelor’s degree.

Nice to Have:

1. Experience in the commercial or manufacturing and supply chain within the Life Sciences Industry.
2. Knowledge of agile management tools such as JIRA, AzureDevOps and similar tools.
3. Experience with software delivery practices such as agile, scrum, or SAFe (scaled agile framework).
4. Experience in working with enterprise data such as master data management (MDM), reference data management(RDM), data governance, self service or additional data skillsets.
5. Basic knowledge, understanding or experience in cloud platforms such as Microsoft, Amazon and Google.
6. Experience in delivering analytics or business insight dashboards or solutions.

Manufacturing and Supply Chain:

1. Experience with solutions or data in the manufacturing and supply chain space such as; SAP, production areas(MES, IT/OT, etc.), supply planning solutions (Kinaxis, O9) or other software tools.

Commercial:

1. Experience with solutions in the Life Sciences commercial space such as tools in marketing (Adobe, etc.), CRM (Salesforce, Dynamics, etc.) or other solutions or approaches within commercial.

What we offer:

1. The opportunity to work on cutting-edge projects in the dynamic field of cloud and data technologies.
2. A supportive and collaborative work environment that fosters professional growth.
3. 100% remote work.
4. Competitive compensation and benefits package:
5. Medical insurance.
6. 401k with 4% match.
7. Generous PTO and sick time off.
8. Paid maternity and paternity leave.
9. Professional development stipend.
10. Wellness stipend.
11. Phone & internet stipend.
12. Long-term disability insurance.

This is a remote position.