Manager of Business Operations

AccentCare; Idalou (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

Professional development

401(k) with company match

Flexible spending accounts / Health-sA

Wellness program including Calm app

Scrubs store credit for patient-facing

Employee recognition programs

Job summary

AccentCare in Lubbock, TX is seeking a dedicated Business Operations Manager to oversee office operations, supervise a small team, and ensure timely pre-billing and administrative workflows in a fast-paced hospice setting.

This full-time role requires a Bachelor's degree or equivalent health/home care experience, plus the ability to communicate with all leadership levels and build cross‑functional relationships across teams.

Qualifications

• Bachelor's degree or equivalent work experience in health and/or home care required.
• Minimum 2 years of experience running a small business or equivalent responsibilities.
• Ability to communicate with all leadership levels and IT for urgent internal actions.
• Demonstrated relationship building across teams in a matrixed healthcare environment is preferred.

Responsibilities

• Provide supervision for office staff (Team Assistant, Team Operations Coordinator and Receptionist).
• Ensure pre-billing documentation is submitted by field staff and uploaded timely by Team Assistants.
• Assist the national office with hospice liability, property, fidelity, and insurance policy management and annual renewals.
• Act as office manager by delegating ordering supplies and maintaining office relationships.
• Maintain records for the hospice program office lease.
• Maintain records related to state licenses, Medicare/Medicaid Certification, Joint Commission accreditation and renewal processes.

Skills

Stakeholder communication

Team coordination

Relationship building

Education

Bachelor's degree or equivalent in health/home care

Job description

Overview

Business Operations Manager

Location: Lubbock, TX

Job ID: 78401

Remote/Virtual Position: No

Coverage Area: Lubbock

Find Your Passion and Purpose as a Full-Time Business Operations Manager

Schedule: Monday - Friday 8am - 5pm

What You Need to Know

Reimagine Your Career in Hospice

Caring for others is more than what you do - it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Business Operations Manager You Can Be

If you meet these qualifications, we would love to meet you:

• Bachelor's degree or equivalent work experience in the health and/or home care industry is required.
• Experience in running a small business and has basic business knowledge and a minimum of 2 years of experience, may be required.
• Ability to talk with all levels of leadership to gain perspectives and needs; ability to communicate to IT leaders for urgent action for internal clients.
• Demonstrated relationship building in working in and across teams in a complex and matrixed health care business environment is strongly preferred

Responsibilities:

• Provide supervision for office employees (Team Assistant, Team Operations Coordinator and
  Receptionist).
• Responsible for ensuring that required pre-billing documentation is submitted by field staff
  and uploaded by Team Assistants in a timely, efficient manner.
• Assist the national office in maintaining hospice liability, property, fidelity, compensation,
  etc. insurance policies and packages; renewals annually.
• Act as office manager by delegating responsibility for ordering supplies and establishing necessary relationships for office maintenance.
• * Maintain the records for the hospice program office lease.
• * Maintain records related to the hospice program state license, Medicare and Medicaid Certification, Joint Commission accreditation and any renewal and/or update process to maintain licenses, certifications and accreditations.

Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are

• At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.